Senior Manager, Scaled Customer Success; AI
Listed on 2026-10-21
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Management
Watershed is seeking an experienced Senior Manager to lead our North American Customer Success teams. You will design and scale a scalable CS motion, coach a growing team of CSMs, and partner with Product, Sales, and Support to translate customer needs into product improvements.
You will drive metrics around satisfaction, retention, and expansion, while shaping the CS org’s culture and operating model across North America.
We invite applications for the Senior Manager, Scaled Customer Success (AI) position located in San Francisco, CA, United States.
Learn more about the Senior Manager, Scaled Customer Success (AI) role in the description above.
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