Director of Maintenance, Northern and Hawaii

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.

Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit

The Maintenance Operations Director ensures that optimum performance results are achieved through the successful implementation of comprehensive programs, initiatives, and strategies related to regional maintenance operations. This leader will be focused on working with our regional maintenance operations teams to track and improve their effectiveness and efficiency. Responsibilities include developing improved processes for planning and managing of service requests and/or renovations projects, scheduling of turns, ordering parts and maintenance supply inventory, capital and interior renovations projects, reviewing of capital scopes of work, negotiating pricing with vendors for bulk pricing of assets, reviewing and negotiation of vendor contracts prior to execution, and meeting with direct reports to provide direction and motivation.

The Director with Regional Maintenance Managers (RMM) is responsible for requisite inspections and property walks completed, and meets with Owners, Asset Management, Construction Services and/or Senior Leadership to provide recommendations and knowledge on capital, maintenance, renovation and maintenance related. This position is responsible for leading maintenance operations across multiple regions, developing maintenance talent, driving operational excellence, ensuring compliance and safety standards are achieved, and actively promoting Greystar's culture, values, and service standards throughout the organization.

Manages maintenance responsibilities in a regional portfolio of properties and providing direction or Regional Maintenance Managers. Mentors and trains team members on their team. Prioritizes and scopes operational excellence projects to improve maintenance quality and process efficiency across the portfolio, driven by data, KPI and performance indicators. Responsible for recruiting and hiring when/where needed. Works closely with senior leadership within assigned region to develop action plans for maintenance operations.

Ensures that the Company and/or owners’ objectives are being achieved on all properties within the assigned division. Ensures compliance in regards to company programs, safety programs, OSHA, insurance and licensing programs, all regulatory programs and inspections for the division.
8. Scans the market to identify new and emerging trends in maintenance operations. Responsible for all aspects of the delivery of designated project management services, property maintenance and facility services within the division. Works with other departments to provide continuous feedback, where appropriate, such as working with the Customer Experience team to provide feedback Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s). Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).

Identifies areas for improvement and offers suggestions to improve efficiency and productivity. Keeps abreast of current changes in…