Director of Facilities & Campus Operations

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice.

GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

GLIDE’s Director of Facilities oversees campus wide buildings, security infrastructure, fleet, and warehousing, including campus-wide maintenance, major building systems, regulatory compliance, renovations, budget management, vendor management, and warehousing inventory and logistics. This leader handles creating a high-performance team that meets or exceeds Key Performance Indicator (KPI) targets for performance (efficiency and effectiveness), regulatory compliance, and customer satisfaction.

The Director must be a change maker committed to driving continuous process improvement through systemic staff and systems performance measurement using data-driven systems. This position requires excellent administrative skills, commitment to implementing significant workflow and campus wide improvements, excellent project management skills, a solid background in building management, and an unshakeable commitment to science-based workforce development using Key Performance Indicators (KPIs). The Director will grow a culture of high performance through frequent staff training, evaluation, revision of standard operating procedures (SOPs), routinized regulatory and compliance inspections, and adherence to workplans and service level agreements (SLAs).

• Oversees the work of one to three units comprising up to 20 staff.
• Directing, managing, evaluating, and mentoring facilities staff for best performance, with regular check-ins for course-correction, improving workflows, procedures, systems, and tools to provide excellent management of all GLIDE facilities.
• Creating and refining standard operating procedures (SOPs) to drive continuous improvement.
• Recommending and implementing strategies for operational efficiencies. Proposing and executing workplans for baseline and non-baseline facilities maintenance (preventative and reactive), improvements, and renovations; driving KPI-based performance improvements through daily performance monitoring based on direct observation, quality-insurance inspections, and project dashboards in Zendesk & Asana, and regular reporting against the facilities workplan and budget.
• Oversee the facilities budget; ensuring prompt vendor and partner payments; forecasting and planning yearly/monthly spending; building reliable project budgets.
• Fostering effective communication across teams; overseeing interdepartmental initiatives using best practices in communications, meetings, and project management.
• Improving energy and refuse cost and environmental impacts.
• Overseeing warehouse operations and improving inventory control.
• Directing GLIDE’s Safety & Surroundings Committee to provide clear direction on workplace safety based upon regular inspections, drills, and committee feedback; directing the campus wide emergency preparedness plan.
• Transitioning properties from development and construction to operations phase.
• Mentoring members of the facilities department; coaching staff to optimize data-based decision making, metrics, and ongoing work measurement; developing…