Furniture Production Manager

About Quince

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high‑quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct‑to‑consumer (DTC) model that cuts out middlemen and leverages just‑in‑time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First:
  We prioritize customer satisfaction in every decision.
• High Quality:
  True quality means premium materials and rigorous production standards you can feel good about.
• Essential Design:
  We focus on timeless, functional essentials instead of chasing trends.
• Always a Better Deal:
  Innovation and transparency ensure value for both customers and partners.
• Social & Environmental Responsibility:
  We commit to sustainable materials, ethical production, and fair wages.

At Quince, you will be part of a high‑performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high‑quality products at radically low prices.

That mission demands a world‑class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

US Production Manager, MTO

We are seeking a proactive, detail‑obsessed Production Manager to oversee Quince's Made‑to‑Order (MTO) production operations across the United States, with a primary focus on our growing made‑to‑order furniture category. This role is pivotal in managing vendor performance, building strong operational relationships, and designing scalable production tracking processes to support high‑quality customer experiences. The ideal candidate is both strategic and hands‑on—capable of enforcing SLAs and operational discipline, while nurturing collaborative vendor relationships.

You’ll bring visibility and accountability to a fast‑scaling supply chain and act as the primary point of contact for 10‑20 emerging vendor partners across the US.

• Holding vendors accountable to timelines, service levels, and quality
• Eliminating bottlenecks and proactively resolving order issues
• Designing new production tracking systems that scale with business growth

• Lead day‑to‑day management of MTO production across US‑based furniture vendors
• Establish and manage vendor SLAs (lead times, quality metrics, communication cadences)
• Build tracking tools (Google Sheets, internal tools, Airtable, etc.) to monitor order progress
• Escalate and resolve issues when production is delayed
• On‑time delivery of MTO order >98%
• Conduct end‑to‑end lead‑time production assessments and implement key initiatives to measure and drive shorter production lead time – enhance efficiency and effectiveness
• Explore cost‑saving opportunities within production, ensuring efficient utilization of time and resources
• Work closely with the materials sourcing team, inventory planning team, overseeing production efficiency to optimize supply‑chain operations
• Manage strategic partnerships with vendors, ensuring a great experience working with Quince and that they’re compliant with the company’s needs and demands
• Manage suppliers on‑time delivery metrics to hit 95% OTD with every supplier within your responsibility
• Secure production management system adherence by vendors at all times
• Able to work with vendors and engineers to achieve data quality standards and become an expert in using internal tools and portals to achieve results
• Able to work with cross‑functional team, collate information (in a scalable way) to drive vendor performance, ensuring…