Manager, Drone Strategy & Operations

Manager, Drone Strategy & Operations at Door Dash Labs

About the Team

Door Dash Labs is an independent team within Door Dash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous technologies in a service used by tens of millions of people, then we want to talk to you!

About the Role

We are hiring for a role which offers a unique opportunity to shape the future of last-mile logistics by:

• Leading our efforts to deliver the best end-to-end customer experience in drone delivery
• Building scalable playbooks and SOPs to resolve common customer pain points
• Collaborating with product, engineering, support, operations, marketing, and external partners to build + pilot tools, streamline workflows
  , and lay the foundation for scale
• Improving awareness and education of drone delivery’s consumer value proposition, across speed, quality, affordability, safety, and energy efficiency
• Traveling up to 20% of the time

This is a hybrid role based in the Bay Area. Regular in-person collaboration with cross-functional partners is required to shape product direction, test workflows, and accelerate decision-making.

You’re excited about this opportunity because you will…

• Lead a small, high-performing team
• Talk to our customers and merchant-partners on a regular basis
  , ensuring that we’re developing the right experiences in the short- and long-term
• Influence how we define, evaluate, and expand new service areas to ensure strong operational performance
• Consistently stay close to the consumer experience to ensure we are building the right product to attract, engage, and retain customers at scale
• Be the tip of the spear in ensuring that as many customers ordering as many carts from as many merchants are eligible for drone delivery

We’re excited about you because…

• You Use Data to Drive Action: You're confident in SQL and use data to diagnose problems, prioritize work, and guide decisions
• You Build for Scale: You don’t just patch issues—you think about how things should work at 10x the volume
• You’re Curious About Autonomy: You’re excited about new technologies and want to help shape how they’re used in the real world
• You Lead with Clarity: You’ve led cross-functional groups or coached teams and know how to align others and drive strong execution
• You Move Fast—and Bring Others With You: You’re action-oriented, collaborative, and know how to keep cross-functional partners in sync
• You Understand the Airspace—or Want To: You’re interested in how drone delivery fits into real-world regulations and logistics, now and in the future.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). Door Dash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this…