Internal Comms

Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.

Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, Pay Pal, Ramp, Supreme, and millions of developers worldwide.

We are looking for an Internal Communications Manager to scale how Vercel gives every employee the context to make good decisions without waiting to be told. You’ll shape how the company hears from its leaders and from one another, so everyone at Vercel knows what we’re building, why it matters, and how their work moves our mission forward. You’ll oversee the channels, moments, and cadence that carry company news, and make sure what employees hear matches what the world hears.

This role is for someone who can build, run, and grow programs with rigor while continually bringing creative ideas to the table. You'll work closely with our communications leadership and cross-functionally with People, Finance, Legal, Design, and executives to ensure shared understanding among employees, so a company of builders can move as one.

You will report to our Head of Communications and will be located in our SF office with in-office anchor days on Monday, Tuesday, and Friday.

Build the operating system

• Design and run the internal communications processes and calendar:
  All Hands, leadership updates, and team-level cadences, with a clear owner and format for each
• Decide what belongs in Slack, email, Notion, and video, document it, and get the company to follow it
• Stand up an internal comms metrics baseline (reach, read rates, All Hands attendance, pulse-survey sentiment) and report on it quarterly

Land major company moments

• Co-lead major announcements and organizational changes, owning defined work streams and flagging sensitive issues, dependencies, and decisions that need leadership input
• Build the internal plan for company milestones: what employees hear, when, and from whom
• Write and edit content across internal channels, including leadership and org updates, Slack posts, FAQs, explainers, and All Hands materials
• Partner with Legal, People, and Finance on confidentiality guidelines for anyone who talks to the outside world

Incubate new programs

• Design and launch creative programs that educate and engage employees beyond the standard cadence
• Create structured opportunities for cross-department collaboration
• Train employees to be Vercel ambassadors: how to talk about the company, share our work, and represent us at events and online
• Use agents to surface the opportunities and news employees would otherwise miss: open roles, speaking slots, product launches, customer wins, and community moments
• Measure what lands, double down on it, and retire what doesn’t

Keep internal and external comms aligned

• Sit on the communications team’s approval processes so internal messages are reviewed to the same standard as external ones
• Make sure what employees are told matches what customers, press, and partners are told, in substance and in timing
• Partner with the People team on employer brand, onboarding content, and culture programs where comms is the lever
• Use employee questions and feedback to identify gaps in understanding and improve communication

• Have 5+ years of experience in internal communications, ideally with exposure to technical teams
• Bring strong writing, editing, and storytelling skills, with an emphasis on clarity, accuracy, and making information useful to the audience
• Have independently managed communications projects from planning through delivery, coordinating…