Senior Resident Services Coordinator - Swiss American & Clay

Job Summary

The Senior Resident Services Coordinator plays a pivotal role in providing services, fostering community engagement, and implementing programming for residents of Single Room Occupancy (SRO) hotels in the Chinatown/North Beach neighborhoods. This position will staff an SRO service hub that serves all SRO residents, with a specific focus on the 937 Clay and Swiss American Hotel properties.

This position works within a trauma-informed care model utilizing best practices and recognizes the impact of the social environment and the importance of community to improve an individuals’ quality of life. This position is responsible for planning and coordinating on‑going onsite programming including health and wellness, aging‑in‑place, education, cultural events, community organizing, and community building and engagement; provides information and referral helping residents in need of higher care coordination including APS, and clinical support;

utilizes clinical techniques such as de‑escalation and motivational interviewing; develops new relationships and partnerships with outside service providers to bring new ideas, resources to our residents; and supports residents around housing stabilization needs.

Full‑time, Nonexempt, Regular

Chinatown neighborhood, San Francisco

Monday through Friday 9:00 a.m. to 5:30 p.m., plus some nights and weekends

$31.16 - $32.81 per hour;
Comprehensive benefits

A private non‑profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 36 affordable housing buildings serving over 4,500 low‑income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low‑income residents and youth.

Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

• Act as a core member of the SRO service hub team, serving CCDC’s SRO residents
• Offer ongoing supportive services to residents including case management, information and referral, housing stability assistance, leading coordination with Property Management and other third‑party providers
• Collaborate with onsite staff, other CCDC departments, and city funders in optimizing service delivery
• Organize, set‑up, implement, and evaluate activities including larger community events focusing on cross‑cultural community building
• Create and implement programming at the property with a focus on aging‑in‑place, health & wellness, and educational workshops
• Build, maintain, and monitor relationships with social service agencies to bring additional programming to the property
• Provide technical assistance, staffing support and translation services to all resident groups
• Support residents facing housing stability issues, including applying for rental assistance.
• Lead other resident services team's projects that come up throughout the year such as an Inter‑Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), and greening activities
• Mentor new Resident Services site staff including participating in staff shadowing during onboarding
• Field resident questions on operational protocols and procedures and issues including Property Management policies and procedures, rent, work orders, payment plans, reasonable accommodations, critical incidents and general coordination of Property Management meetings and communication.
• Order and physically shop for and purchase program supplies
• Triage with multiple CCDC departments to support residents involved in relocation
• Gather, track and provide information for city mandated reporting

Case Management/ Information and Referral/Housing

Education:

• Orient new residents to Resident…