Program Manager - Match - San Francisco

Community Services Nor Cal - Home Match - San Francisco

Pay Range: $79,747 - $85,280

Home Match is Front Porch's shared housing program. Our program builds community, one home at a time. We facilitate home-sharing relationships that empower aging community members to stay in their chosen homes through increased income and social connection while creating affordable places to live for people of all ages. Home Match connects homeowners or master tenants who have extra rooms in their home with individuals looking for an affordable living option.

Our team supports program participants every step of the way with compassion and creativity, offering tools to ensure a happy, safe, and affordable home for the lifetime of their match.

The program manager is the primary point of contact for participants, conducting intakes, home visits, processing applications, making introductions between potential home mates, facilitating living-together agreements, and providing ongoing match support. This position is also responsible for increasing the visibility of the program to attract a diverse group of program applicants through in‑person and online outreach. The program manager must have strong cultural competency and be skilled working with people of diverse backgrounds, ages, and circumstances.

This position is hybrid and requires flexibility in working hours, including occasional evening and weekend work. Office is located on Stuart Street between Mission and Howard Streets in San Francisco. Candidate backgrounds could come from roles including outreach, social services, case management, customer service, real estate, program coordination. And, candidates who have an established network in San‑Francisco and knowledge of local housing challenges is desirable.

Bilingual English / Chinese language skills, required for this position in San Francisco.

• Manage a portfolio of program participants, providing high‑touch support during the application process; local travel to participant's homes.
• Process applications for new home seekers and home providers, including extensive database use, document collection, and running background checks.
• Conduct intake interviews at home sites to evaluate the compatibility of home seekers and home providers while also prioritizing their needs with sensitivity and a sense of urgency.
• Offer warm‑handoff referrals to other services that support housing stability.
• Assess the safety and suitability of potential site offerings via home visits and facilitate room readiness.
• Support participants throughout the matching process by making introductions based on shared communication styles and lifestyle preferences, facilitating living together agreements and providing ongoing match support.
• Implement outreach campaigns and track results to recruit sufficient participants to meet program goals.
• Table at community events to share program information and recruit participants.
• Deliver flyers to partner organizations and post flyers in high traffic areas across San Francisco.

Essential:
Bilingual English / Chinese language skills

Valid Class C driver’s license with clean driving record

Essential:
Valid Class C driver’s license with clean driving record

Education with Equivalent

Qualifications:

Essential:
* Bachelors Degree or 3+ years of relevant experience

Candidate backgrounds could come from roles including outreach, social services, case management, customer service, real estate, program coordination. And, candidates who have an established network in San Francisco and knowledge of local housing challenges is desirable.

The actual compensation offered will depend on a wide range of factors including, but not limited to, the selected candidate's knowledge, skills, experience, training, education, and licensure/certifications (as applicable).

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre‑employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.