Program Manager, Group Volunteering; w

Program Manager, Group Volunteering

Since 1981, the Golden Gate National Parks Conservancy (Parks Conservancy) has served as the nonprofit partner of the National Park Service, collaborating with the Presidio Trust, partners, donors, and the community to support the Golden Gate National Recreation Area (GGNRA). The GGNRA stretches across three Bay Area counties north and south of the Golden Gate Bridge and includes iconic places such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Lands End, and the Presidio of San Francisco.

The Parks Conservancy engages at the intersection of national park sites, local communities, social justice, and climate resilience. Collaborating with partners, our staff are dedicated to enhancing public awareness and providing volunteer and educational opportunities in the parks. We are park builders, caretakers, ambassadors and educators, all working to connect people to parks in support of our vision Parks for All Forever
. Join us.

The Volunteers & Internships (V&I) team sits within the Community & Youth branch and leads parkwide volunteer and internship programming in close collaboration with the National Park Service, the Presidio Trust, and One Tam partners. The team supports individual and group volunteers, large-scale community service events, and specialized internship and workforce development programs across the Golden Gate National Recreation Area.

This is an exempt, regular position of 40 hours per week.

The Program Manager, Group Volunteering coordinates and manages systems of all aspects of volunteer group programming across the tri‑org partnership, including framework development, prioritization systems, data and database management, communications, and program advancement. The position creates and manages a centralized approach to group volunteer experiences—ranging from corporate and community groups to school and affinity groups—supporting both ongoing programs and large community service events.

They play a key role on the tri‑org volunteer team and help ensure that group volunteers have impactful, well‑organized, and welcoming experiences in the parks.

Reports To: Director of Volunteers and Internships

Provide group programming management (recruitment, scheduling, and day‑of support for groups) for community and volunteer events and programs, in collaboration with the Program Manager, Events & Special Projects

• Design and maintain a framework for the central management of parkwide volunteer group programs across the Parks Conservancy, National Park Service, the Presidio Trust, and One Tam programs.
• Manage and organize group volunteer projects, weekly volunteer programs, and community service events for groups, including:
  • Tracking Volunteer program events across park
  • Partner and site collaboration
  • Outreach and media posting
  • Correspondence and placement with appropriate programs
  • Registration, confirmation, and follow‑up
  • Data entry and evaluation related to group volunteering
• Support interagency program managers by understanding program needs and priorities for volunteer placement, and by exploring new program opportunities that can be staffed by groups.
• Provide group programming management for large‑scale community service events and volunteer program special events (in collaboration with the Program Manager, Special Events & Special Projects).
• Organize, track, and process program expenses related to group programming.
• Create and send group‑specific communications to volunteers, program managers, and partners, including confirmations, reminders, day‑of details, and follow‑up messages.

• Serve as a primary point of contact for potential group volunteers, providing programmatic information, navigation, recommendations, and scheduling support for prospective group experiences.
• Employ and champion a customer service approach that is welcoming, responsive, and aligned with Parks Conservancy values for both…