Peer Partner Case Manager

Peer Partner Case Manager

Join to apply for the Peer Partner Case Manager role at YMCA of Greater San Francisco.

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community.

At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be
, Belong and Become
. With Truth & Courage
, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility
, allowing everyone to participate according to their needs. Our approach is Dependable & Creative
, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy
, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

The Peer Partner Case Manager plays a vital role in supporting families by connecting them with resources, services, and educational opportunities to promote their well‑being and stability. Under the supervision of the Peer Partner Director, this position is responsible for conducting intake and screenings, providing appropriate information and referrals, and facilitating access to community resources. The Case Manager acts as a liaison between families, Child Protective Services, and local service providers to deliver targeted family support programs.

This role also includes conducting outreach at resource fairs, organizing and facilitating parent education workshops, and maintaining a database of local resources. Working collaboratively with Peer Partner staff, the Case Manager ensures a comprehensive, client‑centered approach to addressing family needs. Strong relationship‑building, communication, and case management skills are essential to successfully support families facing challenges such as abuse, neglect, or risk of out‑of‑home placement.

• Conduct intake and screenings for referred clients, making initial contact within one business day and scheduling an introductory/intake meeting promptly.
• Conduct comprehensive assessments and implement Family Service Plans using appropriate intervention methods and techniques.
• Provide ongoing support to families through regular meetings, goal‑setting, and resource referrals.
• Facilitate support group meetings and educational workshops throughout the year.

• Develop and implement effective outreach strategies to enhance information sharing and referrals.
• Conduct outreach at resource fairs and collaborate with local organizations to connect families with appropriate services.
• Triage incoming referrals for services from Community‑Based Organizations (CBO) and HAS/JPD.
• Maintain professional and collaborative relationships with CBOs and other service providers.
• Attend community meetings and programs as an Urban Services YMCA representative.

• Ensure Parent Partners actively participate in designated Child and Family Team (CFT) meetings.
• Participate in Peer Partner Collaborative meetings, funder‑required meetings, and other assigned duties.
• Attend internal meetings, trainings, and community events as required.

• Accurately and promptly complete and submit all required paperwork in accordance with contract guidelines and Peer Partner Director instructions.
• Track program and service targets, ensuring client goals are met and documented.

• Promote a safe, productive, and effective work environment through collaboration and adherence to YMCA…