Family Shelter Monitor

Organization Overview

Mission Action has been growing rapidly, therefore, we have created a lot of new positions across our different programs and departments. Please consider joining our team to serve the communities. Mission Action nurtures individual wellness and cultivates collective power among low‑income and immigrant communities to create a more just society. As a multi‑issue, multi‑strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing.

We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video.

Family Shelter Monitor

Buena Vista Horace Mann Family Emergency Shelter (BVHM FES)

Program Manager

$23.25 per hour. Full‑time (weekend and overnight availability mandatory). Benefits: medical, dental, vision, long‑term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching.

Positions open until filled

The BVHM Family Emergency Shelter uses the school's gym as a family emergency shelter. The program provides shelter for up to 20 families at a time and operates during evening and overnight hours from 6:00 pm to 7:00 am. The program provides coordinated, compassionate, and high quality services to youth and families from within the school experiencing homelessness.

Under the supervision of the BVHM FES Program Manager and the Director of Operations, Shelter Monitors are responsible for the operation and security of the shelter site and the supervision of the shelter youth and families. Staff work one of two shifts: 5:30 p.m.–1 a.m. or 1 a.m.–7:30 a.m. between Monday–Friday and 5:30 p.m.–2:30 a.m. or 2:30 a.m.–10:30 a.m. on weekends.

Available shifts may vary and hours may range between 18–40 hours per week.

• Ensures the safety and security of shelter site and responds to emergency situations, as needed
• Consistently enforces all shelter policies for staff and youth and family participants
• Understands and is able to explain shelter rules and grievance policies
• Schedules shelter hearings
• Makes regular reports to shelter management using daily logs, forms, e‑mail, and phone calls; provides pertinent shelter data to for contract and grant reports
• Reports issues requiring repairs and maintenance to Director of Operations
• Facilitates daily check‑in and check‑out of guests from the shelter
• Mediates and de‑escalates conflicts
• Completes mandated reporter training and certification and reports instances of child abuse/neglect as needed
• Remains awake and alert during assigned shifts, and ensures that other night staff are also doing so
• Participate in fundraising and organizing efforts as needed
• Attend organizational and departmental meetings, trainings, and activities
• Maintain professional attitude and work ethic
• Comply with Mission Action policies and procedures, and laws pertaining to the operation of Mission Action
• Perform other duties as assigned

• Strong commitment to serving low‑income and underserved communities, with an ability to relate to and communicate with a broad range of clients and colleagues
• Commitment to social justice issues, and familiarity with Mission Action's mission and organizational work
• At least 1 year of experience providing services to low‑income, homeless youth and families
• Must be able to remain awake and alert for entire shift
• Written and oral communication in English is required
• Bilingual Spanish must be able to speak and write enough to provide instructions and basic communication; fluency strongly preferred
• Basic computer proficiency (MS Word, e‑mail, etc.)
• High School Diploma or equivalent
• Experience working with underprivileged adults or day laborers,…