Employment Specialist - WAC

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Full Time San Francisco, CA, US

Salary Range: $70,304.00 To $72,384.00 Annually

Employment Specialist I – Workforce Access Center

About Young Community Developers

Established in 1973, YCD is a nonprofit organization who serves residents of all ages living in the most historically underserved communities of San Francisco. YCD takes a holistic approach via a delivery eco-system of services designed to empower residents in achieving economic mobility, in turn building and sustaining a positive community by providing them with education opportunities, workforce development training, and social services.

YCD’s philosophy is that every individual should have the right to sustainable and generational economic mobility, aiming to break the cycle of poverty. Each year YCD provides around 1,200 community members with employment and training services through their programs and partnerships. YCD is also proud to share that they have been voted by Non Profit Times as one of the top 50 best non-profits to work for in the United States!

Reporting to the Program Director - WAC, the Employment Specialist I is an entry-level member of the WAC team who delivers direct employment services to participants under the regular guidance of the Program Director – WAC and Lead Employment Specialist IV. This role manages a caseload primarily composed of RRL and Restorative clients (60-100 annually), supports workshop facilitation, and develops foundational expertise in YCD's full workforce service model.

The ES I is a mission-driven self-starter eager to grow within the workforce development field and committed to serving San Francisco's most underserved residents across various career pathways.

• Manage a caseload of 60-100 clients annually, primarily RRL and Restorative clients, under regular direction from the Program Director - WAC
• Conduct participant intake and basic assessments, and assist in developing individualized employment plans
• Provide job search assistance, resume support, and interview preparation coaching
• Connect participants to referrals, supportive services, and career pathway resources in multiple career pathways
• Document participant progress and maintain case records accurately and in a timely manner
• Provide follow-up contact and retention support as directed

• Co-facilitate job readiness workshops under the direction of senior Employment Specialists and the Program Director - WAC
• Assist with participant outreach, enrollment, and follow-up communications
• Collect and submit workshop surveys and attendance records

• Support employer engagement activities, job fairs, and community events
• Assist in maintaining relationships with training providers and community partners
• Develop foundational awareness of labor market trends in Healthcare, Construction, and Security

• Actively learn and consistently use all required data entry systems including Workforce Central (WFC), Salesforce, Microsoft Office Suite, Google Suite, and AI tools (Co-Pilot, Claude, ChatGPT, etc.)
• Maintain timely and accurate case records in compliance with OEWD and YCD requirements
• Participate in all required training, team meetings, and compliance activities
• Demonstrate ongoing commitment to learning and professional development

• Bachelor's degree in a related field preferred; 0-2 years of equivalent experience considered
• Experience in workforce development, employment coaching, social services, case management, recruiting, or community-based services preferred
• Basic awareness of multiple industry career pathways; strong willingness to build knowledge required
• Proficiency in Microsoft Office Suite and Google Suite; willingness to learn Salesforce, Workforce Central (WFC), and AI productivity tools required
• Strong interpersonal skills and demonstrated ability to build trust with underserved community members
• Excellent organizational skills, attention to detail, and ability to manage competing deadlines
• Commitment to trauma-informed, culturally responsive service delivery
• Bilingual/bicultural capacity (Spanish or other threshold languages) preferred
• Strong commitment to the mission of Young Community Developers Inc. and to individuals from diverse populations
• Embraces cultural…