Bilingual Program Coordinator Direct Service

Job Details:

Job Location:

San Francisco - San Francisco, CA 94107, Salary Range: $34.45 - $35.50 Hourly, Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being the Bilingual Program Coordinator, Direct Service for the San Francisco-Marin Food Bank. Join our friendly, collaborative, and hardworking programs team, reporting to the Program Supervisor.

The Bilingual Program Coordinator, Direct Service is responsible for providing onsite support at our staff-led Community Markets. This is a fixed term position anticipated to end June 30, 2028.

Our mission is to end hunger in San Francisco and Marin.

We envision a just and equitable society that nurtures a resilient community. We envision a community where everyone will have access to nutritious food of their choosing and will be uplifted by a network of support. We work with our community to create lasting solutions to address both the hunger we see today and the root causes that perpetuate food insecurity in our society.

Every week, over 50,000 households count on us for food assistance. 60% of what we distribute is fresh fruits and vegetables.

• Collaboration and Teamwork:
  Partners with others to get work done. Gains trust and support of others. Does own fair share of the work. Seeks assistance from other team members, as needed. Volunteers assistance and undertakes additional tasks to support others. Acknowledges colleagues accomplishments and shares credit on collaborative work.
• Values Differences/Embraces Inclusion and Diversity:
  Seeks to understand different perspectives and cultures. Contributes to a work climate where differences are valued and supported and want to do their best. Self-aware and considerate of how bias, poor treatment and conflict is handled and demonstrates valuing others. Is sensitive to cultural norms, expectations and ways of communicating.
• Customer Focus/Service Orientation:
  Collaborates with colleagues to deliver high-quality service. Actively listens and asks questions to determine participant/volunteer needs. Suggests ways to improve the participant experience. Demonstrates values of caring, respect, honesty, and responsibility in all interacting with staff, volunteers, and participants. Establishes and maintains effective participant/volunteer relationships.
• Judgement:
  Considers the long-term as well as immediate short-term outcomes and actions. Recognizes when to escalatever specific situations to the next higher level of expertise. Considers alternative available actions, resources, and constraints before selecting a method for accomplishing a task or project. Confirms details before deciding how to act. Seeks out others to check or review their own work for accuracy and completeness.
  
  Reviews all relevant information or aspects of a situation before acting or deciding.
• Self-Awareness and Professionalism:
  Reflects on activities and impact on others. Proactively seeks feedback without being defensive. Is open to criticism and talking about shortcomings. Admits mistakes and gains insight from experiences. Is conscious of and manages how ones actions and reactions impact others. Knows strengths, weaknesses, opportunities and limits. Knows how to conduct self in the workplace: communicates effectively, resolves conflict, does not gossip, acts with integrity, and holds professional boundaries.
• Delivers Commitments:
  Follows through on commitments. Acts with a clear sense of ownership. Takes personal responsibility for decisions, actions and failures. Are seen as direct and truthful. Solves issues, rather than focusing on blame. Identifies and communicates what they need of others, and shares that with them directly and professionally.

• Program implementation: site set up, product receipt, operation, safety and clean-up.
• Volunteer management: train, assign roles and ensure best practices are being followed.
• Site environment: distributions are welcoming and provide a positive experience for everyone.
• Participant support: effectively communicate information and use technology to streamline and track program implementation.

• Provide onsite support at our staff-led Community Markets: volunteer management, grocery distribution, choice management, participant support, and support the co-location with support services.
• Ensure food availability at community markets through food…