Real Estate Director of Operations​/Manager of Operations

Overview

Golovko Homes is seeking a highly organized, proactive, and strategic Director of Operations / Operations Manager to support a dynamic, top producing realtor (top 1.5% in US & #1 in Keller Williams Realty in Northern California & Hawaii regions). This key role is integral to our continued growth and success, serving as both the operational backbone of the business and a trusted partner to the Lead Agent.

As the right hand to the Lead Agent, you’ll be responsible for overseeing and executing daily operations and managing transactions, managing team logistics, and creating systems that enable the entire team to thrive. You’ll play a pivotal role in maintaining structure, accountability, and business growth.

This is a hands-on leadership position ideal for someone who thrives in a fast-paced, high-performing environment and is passionate about building scalable systems, fostering a strong team culture, and ensuring no detail is overlooked.

The candidate must have a valid driver’s license and a clean driving record. Previous real estate / lending industry experience or administrative background is required.

Must-Have

Qualifications:

• 3–5+ years in operations and/or project management, ideally within real estate, construction, or fast-paced startups
• Strong knowledge of real estate transaction processes, compliance, and industry regulations
• Proven track record optimizing ROI and managing multi-million-dollar budgets
• Exceptional analytical and problem-solving skills—can surface root causes and own the solution
• Thick-skinned and resilient under pressure—able to deliver clarity in chaos
• Positive, solution-focused attitude with excellent interpersonal skills
• Strong communication that can distill complex info for clients and staff
• Ability to follow instructions

Nice-to-Have

Qualifications:

• Familiarity with real estate investment, flipping projects, or tax-lien/deed processes
• At least 3 years of experience in a leadership role.
• Experience using tools like Odoo, Docu Sign, CAR Forms, and MLS systems

The job scope will vary across several main categories below.

1) Operations Management

• Implement systems, systematize and automate processes, create and improve systems for efficiency
• Make suggestions to improve day to day activities and client experience / support
• Manage employees, with functions ranging from Assistant to Realtor to Marketing Associate

2) Client Care

• Proactively manage the client database and input new leads
• Email / text client database to maintain relationship using pre-set templates; engage in conversations; make suggestions for touch point verbiage for VIP past clients
• Provide post transaction closing information and service to clients using pre-set templates, help promptly answer their questions regardless of transaction status
• Multitask to prioritize promptly responding to client inquiries

3) Listing Management - Listing to Contract

• Join Lead Agent during listing appointments to gather information needed for vendor management / quotes / home prep while Lead Agent converses with Sellers
• Coordinate home prep: understand and manage work scope, obtain vendor quotes, oversee scheduling, clearly organize information for vendors and clients, ensure quality upon work completion, problem solve, obtain and share quote / payment instructions, promptly and consistently follow up with all parties involved so there are no loose ends, update Lead Agent on status
• Prepare Sellers’ disclosure package and obtain necessary electronic signatures; organize it to be shared with prospective Buyers
• Input all listing information into MLS and marketing websites, update as needed
• Coordinate showings and share the listing detail with realtors upon inquiry using pre-set instructions
• Summarize purchase offers and answer buyer agents’ questions following pre-set instructions
• Prepare / ensure active listings are in “show ready” condition prior to photos/video being taken
• Provide consistent updates on the process to the Lead Agent / clients; understand when escalations are needed

4) Buyer Transactions

• Proactively manage a list of active client’s home buying preferences and, on occasion, help Lead Agent select and…