Onsite Resident Manager; Market Rate

Senior Property Manager & Property Supervisor | Residential & Commercial Property Management Specialist

This is a part-time onsite Property Manager role at a 35-unit mixed-use apartment building on downtown San Francisco. It includes lodging and reimbursement for cell phone use as well as offsite parking.

Purpose: The Resident Manager is responsible for planning, controlling, and directing the day‑to‑day operation of the property to provide safe, decent, sanitary housing to residents, and for maintaining effective and harmonious resident relations. The Resident Manager is responsible for assisting the Property Supervisor in maintaining the physical assets and maximizing the financial returns from the asset in accordance with the owner’s objectives.

This position includes, but is not limited to personnel management, leasing, collections, resident services, coordinating maintenance, information reporting, and compliance with all applicable laws, regulations, and company policies.

• Create and maintain professional and friendly relationships with residents, vendors, personnel, and the public.
• Continuously work to obtain full occupancy of property rentals and/or retain current residents.
• Engage in marketing efforts, prepare regular market surveys, respond to inquiries regarding the property, give tours of property and available units to prospective residents, follow up with any prospective residents, and maintain the waiting list.
• Review all rental applications, obtain screening reports, schedule occupancy, prepare lease agreements and additional paperwork, and oversee move‑in process from start to finish.
• Coordinate preparation of any apartment units upon tenant turnover, including inspection upon notice of pending vacancy, oversight of the move‑out process, inspection post move‑out for unit turnover, necessary maintenance work and cleaning to prepare unit for new residents.
• Receive resident complaints and issues, then assist with appropriate resolution including maintenance issues and requests.
• Collect and record monthly rents, late fees, and work with residents to insure that all rents are paid timely and delinquencies are at a minimum. Run a resident delinquency report capturing tenants who are past due.
• Walk property grounds to inspect, clean, and remove any debris and/or garbage, maintenance issues, and create a list of any violations to the property’s rules and regulations. Check laundry room daily for any potential hazards.
• Clean bi‑weekly, removing lint, wiping down washer and dryers, sweeping floor, and dumping trash.
• Record work orders, meet with maintenance tech(s) to review work orders and schedule maintenance work to be completed each day/week, and make regular follow‑up inspections on maintenance work.
• Work with all vendors to schedule appointments, ensure they perform to our standards and procedures, and obtain documents showing vendors have adequate insurance, licenses, and any other documentation that may be needed.
• Accounting tasks include maintaining all bank accounts, ensuring funds are available for weekly payables, inputting vendor invoices timely to avoid late charges, mailing and recording vendor payments, managing petty cash, closing and creating security deposit statements, preparing monthly statements, and communicating with bookkeeper as necessary.
• Manage quarterly property inspection, annual apartment inspections, apartment turnover and inspection.
• Administrative tasks include handling all incoming and outgoing phone calls, email correspondence, drafting and posting notices, preparing reports of property updates and vacancy data, and maintaining records, reports, and files. Assist the property supervisor with special property‑related projects.
• Perform light maintenance and janitorial work.
• Be available for evening and weekend coverage for property emergencies.
• Additional duties not listed may be assigned.

• Responsible for hiring and supervising maintenance personnel. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing…