Senior Research Operations Lead

Senior Research Operations Lead

Slack is dedicated to creating a product that helps people work better together. This role focuses on making it easier than ever to connect directly with Slack users—both current and prospective—by identifying, engaging, and recruiting high‑quality participants for user research studies. The goal is to provide the research team with the voices that shape our products and, ultimately, to increase customer sentiment as measured by NPS (PDE Method M5).

• Strategic Sourcing:
  Source and recruit participants for qualitative and quantitative research studies, including interviews, usability tests, surveys, and focus groups.
• End-to-End Execution:
  Manage the full recruitment lifecycle—outreach, screening, scheduling, confirmation, and follow‑up.
• Panel Management:
  Build and maintain a diverse panel of research participants across various demographics, personas, and customer segments.
• System Building:
  Develop and manage tracking systems to ensure data quality, participant history (to prevent over‑sampling), and privacy compliance.
• Stakeholder Partnership:
  Partner with researchers to understand specific study requirements andataire develop tailored recruitment strategies.
• Vendor Management:
  Engage and manage external recruitment vendors to ensure high‑quality recruits and operational excellence.
• Technical Optimization:
  Identify opportunities to automate manual recruiting workflows to reduce the time‑to‑recruit for the research team.

• Experience:
  
  5+ years of recruiting experience, specifically focused on research operations, user research, or customer insights.
• B2B Savvy:
  Experience navigating the complexities of recruiting in a B2B/Enterprise environment (e.g., reaching IT Admins and decision‑makers).
• Organizational Excellence:
  Strong skills in managing multiple high‑priority recruitment projects simultaneously with meticulous follow‑through.
• Communication:
  Excellent written and verbal communication skills with a focus on “being a great host”—ensuring every user has a pleasant experience with Slack Research.
• Technical Proficiency:
  Familiarity with research recruiting tools and CRM systems (e.g., Ethnio, User Interviews, Salesforce, or Qualtrics).
• Inclusivity Mindset: A deep commitment to building diverse and inclusive participant pools.

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Slack is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. At Slack, we believe in equality for all and strive to create a workplace that’s inclusive and free from discrimination. All hiring decisions are based on merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or any other classification protected by law.

The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within壁 San Francisco and New York Cityادا metropolitan area, the base salary range is $178,900 - $246,000 annually. The range represents base salary only and does not include bonus, equity, or benefits.

Mid‑Senior level

Full‑time

Research brightest Analyst