RITUAL COFFEE Assistant Manager; Valencia San Francisco, CA

Assistant Manager - Ritual Valencia

The Ritual Coffee Assistant Manager is the supportive and organized linchpin that ensures our cafe is always running smoothly and our baristas feel supported. We are looking for that special someone who is passionate about helping us scale our business to the next level through improved strategies, systems, and cultural development.

This person is a self‑defined professional growth seeker — asking for constructive feedback and applying it; a natural at providing direct, helpful, and inspiring guidance to all.

As our Assistant Manager, you do not need to know our exact systems before you start, but you need to be committed to the growth and success of your coworkers and the cafe team, able to jump in and develop solutions where needed. People who are not emotionally intelligent, not problem solvers, nor not open to feedback — need not apply.

You are meant for this role if you are a model barista and a self‑starter with a strong interest in — and appreciation for — coffee and people.

Ultimately, we are looking for someone who has a talent for cafe operations, coffee, supporting coworkers, and who is wholeheartedly enthusiastic about growing with our business. If this is you, we can’t wait to meet you!

In 2005, when corporate coffee dominated American culture, Ritual unknowingly started a fun and exciting revolution that would ultimately help launch the new coffee movement.

We buy 90+% of our beans from producer partners that we have relationships with, setting the highest standard in the industry. This makes sure we get our hands on the best beans in the world, but more importantly, makes sure our farmers maintain the quality of life they deserve.

Now a bona fide San Francisco original, we’ve also earned our iconic status as one of the best coffee roasting companies in the world. The mission of Ritual Coffee is simple: to make people happy by giving them the best coffee experience they’ve ever had. Ritual roasts in SoMa, and has cafes in San Francisco and Napa.

We are passionate about creating safe, welcoming, and inclusive spaces on both sides of the counter and behind the scenes  best achieve our mission (making people happy by giving them the best coffee experience they’ve ever had) when our staff reflects the broad diversity of people who love coffee. Our commitment to inclusion across race, gender identity, gender expression, ethnicity, age, religion, sexual orientation, physical ability, experience, and perspective is part of what makes Ritual the innovative place that it is.

Work alongside Cafe Manager to lead a team of approximately 10‑15 retail employees, including Shift Leads, a Coffee Educator and Baristas.

• Oversee, implement, and participate in our formal culture management structure and processes, which emphasize individual supervision and support.
• Cultivate a supportive and inclusive work environment for all employees, and foster employee satisfaction and retention.
• Contribute to the overall culture and business growth using our Culture Guide as a tool for self‑reflection and an ongoing commitment to self‑growth, the growth in others, and the growth of the company.
• Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed.
• Conduct bi‑weekly check‑ins with supervises cultivating an on‑going mentorship and productive feedback loop.
• Ensure information is communicated effectively throughout the cafe and across departments.
• Be a great leader in the cafe and an ambassador for Ritual in the community.
• Conduct timely formal reviews with constructive feedback, both positive and negative, that provide tools for baristas to grow during their time at Ritual.

Retail café customers are consistently served delicious coffee to our quality and service standards.

• Demonstrate Ritual’s standards for customer service, ensure that all cafe employees are supported to provide that.
• Work with the Head of Training and Coffee Educator to ensure that standards are upheld in cafes and that the caliber…