Cocktail Server

Join to apply for the Cocktail Server role at Highgate

Hourly position.

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels.

Hyatt Regency San Francisco Downtown SOMA – located in the South of Market district, within walking distance to Union Square, Fisherman’s Wharf, and Mission District.

The Cocktail Server is expected to provide timely, courteous service with guest satisfaction as the primary goal. The role includes promotion of specials and upselling.

• Complete opening/closing checklist according to standards.
• Welcome guests, take drink orders, relay to bartender, process orders, deliver drinks, and receive payment.
• Know which garnishes go in each drink.
• Process credit card and room charges.
• Clear and clean tables when guests leave, and return glasses to be washed.
• Keep lounge area clean and free from debris at all times.
• Follow all cash handling policies and prepare closing report for night audit.
• Perform all side work duties according to the schedule.
• Have full knowledge of state liquor laws.
• Use the computer system.
• Help the bartender prepare drinks when needed.
• Assist bartender with hors d’oeuvres tables for cocktail hour set up and breakdown.
• Ensure overall guest satisfaction.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Must be of legal age to serve alcoholic beverages per local state laws.
• Flexible and willing to work long hours sometimes required.
• Light work – able to exert up to 20 pounds occasionally or 10 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Effective verbal and written communication with all levels of employees and guests.
• Effective listening, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Effective problem handling including anticipating, preventing, identifying and solving problems as needed.

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality