Cashier Shift Lead - Inner Sunset

Position: CASHIER SHIFT LEAD - INNER SUNSET
Luke's Local is an independently‑owned grocery business that provides food from local family farms, butchers, ranchers, and food makers. Luke's sincerely sources great food made with integrity, and is passionate about making grocery shopping an inspiring experience for Bay Area communities. We operate three vibrant brick and mortar markets - one on Cole and Parnassus in the heart of Cole Valley, a second in Cow Hollow on Union St, a third on Green Street in North Beach and a fourth in the Inner Sunset on 9th Ave.

As a company, we are constantly striving to create an environment that fosters equity, inclusion, and nourishment for our customers and team members alike. Our hope is to make it possible for anyone to bring the spirit of discovery, creativity, and joy into their kitchens. We hope you’ll join us.

About the Job

As a Cashier Shift Lead, you are responsible for leading the Cashier team and supporting Store Leadership in maintaining excellent customer service and retail standards. You are also responsible for being a leadership presence and PIC (Person In Charge) on the floor throughout your shift. You will often be responsible for opening and closing the store. Your main responsibilities are to oversee the cash register and front end of the store, which includes cashiering, handling customer questions and concerns, and assisting with stocking and facing front‑facing displays, grocery, alcohol, and dairy shelves, and produce sets as needed.

We encourage a team mentality at Luke’s and as such, all staff often assist each other based on the demands of the day. Having a positive attitude, team mentality, and an eagerness to learn is a must. In addition to your department responsibilities, you oversee the following:

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Coordinate with Floor Supervisor to supervise employees and assist with tasks as necessary

• Work with Floor Supervisor to distribute work evenly among all staff, assigning duties to specific employees based on role and skills

• Assist Floor Supervisor and Store Leadership in coordinating breaks as needed

• Ensure excellent customer service and hospitality standards are upheld - from deli service and wait times, to in‑store shopping, to the experience at checkout

• Assist with training new and current staff in all departments

• Manage accurate tracking and reporting of waste

• Handling customer issues and managing conflicts

• Maintain Luke’s Local retail standards in terms of cleanliness, facing, stocking, tagging, and merchandising

• Ensure food safety standards are being met at all times

• Balancing cash drawers and preparing cash deposits

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Note:

There is a requisite waiting period of 30 days before any staff member at Luke’s Local is permitted to handle cash.
• Maintaining a positive, equitable work environment for all staff
• Stay informed about weekly items and guide customers to product locations throughout the store

• High standard of cleanliness

• Friendly, team‑player

• Good work ethic

• Creative thinker

• Eagerness to learn

Work Environment

• Office & sales floor of retail grocery stores

• Must be able to lift 25 lbs

• Must be able to spend 6-8 hours per day on your feet

• Stooping, bending, lifting, standing for long periods of time, stretching, twisting, reaching, repetitive stocking motions, repetitive food prep motions.

• Stocking of shelves and merchandising displays

• Handling of refrigerated product in a cold environment for short periods of time.

Preferred education and experience

• Experience with retail, preferably grocery

• Experience with food preparation, service, and safety

• Experience with customer service

• A willingness to train and work in other areas of the store as needed

Additional Eligibility Requirements

• Must be 18 years or older

• Proficiency in English

Other duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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