AVP, Sales; Service Cloud

AVP, Sales (Service Cloud)

Salesforce

About Salesforce

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Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Profile

• The Area Vice President (AVP) of Service Cloud will lead, drive and grow sales for the Service Cloud organization. This executive will assume leadership of a growing sales organization, including Regional Vice Presidents and Account Executives to help drive complex transactions

• Set and execute an aggressive customer acquisition strategy to generate annual growth in ACV bookings

• Maintain key customer relationships and develop and implement strategies for growing the company’s Service Cloud business and customer base

• Provide detailed and accurate sales forecasting

• Manage overall sales process, and set appropriate metrics for sales funnel management

• Plan and manage at both the strategic and operational levels

• Work cross-functionally with all field teams (Account Development, Solution Engineering, Consulting Services, Customer Success, Channels, etc)

• Establish trusted relationships with key corporate teams, including industry marketing, product development, product management and recruiting

Required Skills/Experience

• 2nd or 3rd line leadership experience leading teams in strategic and/or industry sales (preferred)

• Strong track record of recruiting, developing and retaining an impactful sales organization

• Consistent over achievement of quota and revenue goals

• Proven relationships with key stakeholders, with specific expertise in the Service Solutions space

• 8+ years in software and/or applications sales (ideally an IT centric solution/application software, selling primarily to the CxO level)

• Proven track record of building satisfied, loyal and reference-able customers

• C-suite level resources, aligned with Area Vice Presidents, Regional Vice Presidents, Account Executives and internal leadership teams to present a single front internally and help represent a single vision for our customers

• Proven success working within a highly matrixed organization and establishing strong relationships across all functions

• Value-based, customer outcome-focused sales motion

• Strong operational and analytical abilities

• Experience selling cloud-based enterprise applications is strongly preferred

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence…