Inside Sales & Enrollment Specialist, West Coast; Bilingual - English​/Spanish

The Sales Development Representative & Enrollment Specialist serves as the first, most trusted connection for families exploring Time4

Learning homeschool curriculum and Brightspire Virtual School for grades 6-12. This role blends consultative sales, customer support, and enrollment guidance to help families choose the right learning pathway — whether that’s purchasing Time4

Learning's PreK-12 curriculum or completing Brightspire's accredited school application process.

You will identify, qualify, and convert leads; guide families through curriculum selection or school enrollment; and ensure every parent feels confident, supported, and ready to move forward. This is an individual contributor role with clear ownership of lead conversion and enrollment success.

Time4

Learning, a Cambium® Learning Group brand, offers award-winning online curriculum, resources, and programs for at-home learning. Our ecosystem includes:

• Time4
  
  Learning
  - PreK-12 online homeschool curriculum
• Marketplace - trusted hub for home education resources
• Brightspire Virtual School - accredited online school for grades 6-12

We are a remote-first team committed to helping families thrive in flexible, non-traditional learning environments.

• Respond to all inbound inquiries via phone, email, chat, and social channels with speed, clarity, and empathy.
• Conduct targeted outreach to families exploring homeschool, independent study, or virtual school options.
• Qualify prospects and convert interest into Time4
  
  Learning curriculum purchases or Brightspire enrollment applications.
• Manage consultation appointments and deliver high-quality sessions that build trust and confidence.
• Use solution-oriented sales techniques to create an impeccable first impression.

• Guide families through the full application process - registration, payment, document submission, transcript review, and credit transfer.
• Answer questions about placement, graduation pathways, and school policies.
• Provide enrollment status updates and ensure families understand next steps.
• Coordinate post-enrollment data and identify families who may need additional support.
• Engage school staff to ensure smooth onboarding and student success.

• Guide families through the process of moving to homeschool and choosing a curriculum
  - From following guidelines by state to setting up their parent planner.
• Answer questions about courses, time spent homeschooling and parent support needed.
• Upsell families to curriculum plans that include Annual membership, books, spiritwear and more.

• Document all interactions accurately in Salesforce or similar CRM.
• Identify patterns and recommend improvements to increase enrollment and customer satisfaction.
• Resolve concerns quickly with professionalism, empathy, and follow-through.
• Maintain a positive, supportive attitude with families and internal teams.
• Execute special projects as assigned.

• 2-4 years inside sales or call-center experience, ideally in education, edtech, or SaaS.
• High school diploma or equivalent (GED) required.
• Fluency in Spanish will be highly preferred.
• Proven ability to close deals while building long-term customer relationships.
• Strong outbound prospecting and lead qualification skills.
• Excellent phone, written, and presentation communication.
• Experience working with and selling to parents highly preferred.
• Proficiency with Salesforce, Microsoft Office, Google Workspace.
• Strong organizational, analytical, and problem‑solving skills.
• Ability to…