Senior Director of Global Customer Success
Listed on 2026-10-09
-
Sales
Client Relationship Management, Director of Sales, Account Manager, Customer Success Management -
Management
Client Relationship Management, Account Manager
RZR Global is an AI-driven company specializing in mobile advertising solutions designed to fuel revenue growth. We leverage AI to discover audiences in a privacy-first environment through trillions of contextual bidding signals and proprietary behavioral models. Our audience engagement platform includes creative strategy and execution. We handle 5 million mobile ad requests per second from over 10 billion devices, driving performance for both publishers and brands.
We are headquartered in San Francisco, CA, with a global presence across the United States, EMEA, and APAC.
RZR Global is an AI-driven company specializing in mobile advertising solutions designed to fuel revenue growth. We leverage AI to discover audiences in a privacy-first environment through trillions of contextual bidding signals and proprietary behavioral models. Our audience engagement platform includes creative strategy and execution. We handle 5 million mobile ad requests per second from over 10 billion devices, driving performance for both publishers and brands.
We are headquartered in San Francisco, CA, with a global presence across the United States, EMEA, and APAC.
The Senior Director of Global Customer Success (CS) at RZR Global is the executive guardian of our global revenue base and the chief architect of our client expansion strategy. As RZR Global marches toward its vision of becoming a top-5 marketing platform in the world
, this role is responsible for transforming our global Growth and Account Management functions into a high-performance, consultant-minded engine. This is a Revenue Leadership mandate. You are responsible for protecting a global topline revenue base of $xxxM while simultaneously identifying and capturing expansion opportunities within our most valuable accounts. Reporting directly to the CRO, you will lead the Growth/ Account Management teams across the Americas, EMEA, and APAC.
Your mission is two‑fold:
Operational Excellence and Strategic Growth. You will ensure that every new client experience begins with a "First-Time-Right" launch and evolves into a long‑term partnership characterized by increasing Share of Wallet (SOW) and successful cross‑selling of new product offerings. You will be the primary advocate for our clients, translating global market sentiment into actionable product feedback that maximizes our Total Addressable Market (TAM).
Success in this role is defined by a rigorous commitment to Net Revenue Retention (NRR). You will maintain a between forecast and actual revenue by institutionalizing deep account planning and standardized coaching cadences. We are looking for a leader who values systems over heroics—someone who can document a global playbook for success that ensures no client is left behind and no revenue is left on the table.
- Revenue Retention & Strategic Growth
- Global Revenue Protection:
Own the retention of RZR Global's $xxxM topline revenue. Success is defined by maintaining a global churn rate of
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).