Client Consultant

The Opportunity

Join the team transforming how we support our Enterprise and Large Market clients. As a Client Consultant, you will play a pivotal role in our Client Success mission by providing dedicated support for retention and expansion. You will partner with Client Success Leads, Product, and Growth Marketing to understand unique client needs and align them with our solutions, ultimately helping members move beyond pain.

Join the team transforming how we support our Enterprise and Large Market clients. As a Client Consultant, you will play a pivotal role in our Client Success mission by providing dedicated support for retention and expansion. You will partner with Client Success Leads, Product, and Growth Marketing to understand unique client needs and align them with our solutions, ultimately helping members move beyond pain.

• Drive Account Retention:
  You will manage retention plans for assigned clients, identifying risks and executing strategies to secure renewals.
• Fuel Account Expansion:
  You will identify and pursue new opportunities within existing clients, assisting in building business cases to demonstrate value and need.
• Build Strategic Relationships:
  You will partner with Client Success Leads to cultivate meaningful relationships with key stakeholders, including HR leaders and decision-makers.
• Deliver Consultative Solutions:
  You will analyze client goals and pain points to deliver tailored recommendations, positioning Hinge Health as an essential partner.
• Collaborate Cross-Functionally:
  You will work independently to align resources across Sales, Partnerships, Product, and Marketing to achieve client goals.

• A Strategic Partner:
  You comfortably navigate ambiguous problems and demonstrate solid professional judgment to guide clients toward the best solutions.
• A Relationship Builder:
  You thrive on connecting with others, influencing stakeholders, and driving outcomes through collaboration.
• Data-Driven:
  You use insights and data to inform your retention and expansion strategies, ensuring every decision is backed by evidence.
• A "Learn-it-all":
  You stay current on industry trends and competitive offerings, constantly seeking ways to add value to your clients and your team.

• 5+ years of experience in Account Management, Client Success, or Sales, preferably in Digital Health, Benefits, or Healthcare SaaS
• Experience with musculoskeletal (MSK) or digital health solutions.
• Demonstrated success in managing client relationships and driving retention or expansion outcomes.
• Strong communication and presentation skills with the ability to influence cross-functional teams.
• Bachelor’s degree or equivalent experience.

• Experience supporting enterprise clients in a high-growth environment.
• Proficiency with Gainsight and account planning tools.
• Strong analytical skills and comfort with data-driven decision-making. About Hinge Health

  At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care.
  
  As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn…