Diagnostic Success Partner- San Francisco

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles:
Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

The Target Pay Range for this position is $74,000-$84,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

The Diagnostic Success Partner (‘DSP) is responsible for growing Antech’s customer utilization of the full portfolio (AIS, Sound, IHD/consumables, and innovative reference lab products). This position is poised to provide excellent support to Antech’s current customers and will be aligned with an assigned region. The DSP is responsible for identifying hospitals that are primed and ready to grow with Antech and they must determine the right tactics to realize growth among these clients.

The DSP will work in tight partnership with the Diagnostic Sales Manager (DSM), Diagnostic Sales Associates (DSA), and other members of the sales team to ensure a collaborative effort on all growth initiatives and customer concerns such that a customer can reach out to any regionally assigned contact and resolve their needs.

• Determines the set of clients on whom to focus growth efforts and works with field sales team to achieve growth goals.

• Calls all identified customers on a regular cadence to provide superior customer service and remains solution-driven with all customers and/or customer concerns to achieve long term goal of customer retention.

• Monitors customer retention list monthly and reviews territory growth goals to identify opportunities for growth or areas of attrition risk.

• Coordinates with Marketing and Sales team to target specific areas for customer growth and retention.

• Makes calls (in-person or virtually) to hospitals to discuss areas of opportunity and provide support.

• Informs customers about Antech’s innovation efforts and new products and programs to grow customer utilization of products using growth marketing programs and tools.

• Works with marketing team to identify needs for growth marketing tools and resources.

• Effectively uses multiple software systems to service accounts and maintain company records. This includes, but is not limited to, , Ring Central, Microsoft Teams and Microsoft Office.

• Demonstrates proficiency in the entire Antech product and service portfolio. Knowledgeable resource in all product categories who can serve as a Subject Matter Expert to new-to-org DSMs and DSAs.

• Attend applicable business meetings to discuss hospital performance and areas of growth opportunities.

• Build and maintain relationships with referral sources to connect DSMs with new business opportunities.

• Conducts research prior to the site visits to obtain information and insight to anticipate issues and enhance the overall customer experience.

• Coordinate daily support activities and customer activities at meetings as assigned.

• Responsible for accurate data collection, processing, modeling and analysis to identify opportunities.

• Possess strong problem-solving skills but is also able to effectively route issues to the proper associates for resolution.

• May be asked to participate in enterprise initiatives, special projects, and other duties as assigned.

• May be assigned other duties to support customer growth, retention, and support.

• Navigates through ambiguous…