Senior Manager, Relationship Managers; MidMarket

Position: Senior Manager, Relationship Managers (MidMarket)
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.Ready

to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity? Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.

We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.

You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value.

What will I be doing? Lead and develop an AI-fluent RM team

Hire, onboard, and coach Relationship Managers across the Mid Market segment

Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.

Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve

Inspire high standards of performance, accountability, and customer focus

Own the business and deliver results

Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation

Establish strong forecasting discipline, deal inspection, and operational rigor at scale

Ensure consistent CRM hygiene and adherence to sales process and methodology

Balance near-term execution with long-term team development and business health

Lead multi-threaded expansion strategies across accounts

Enable modern, value-based and technical selling

Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin Build business cases for AI adoption tied to efficiency, cost savings, and growth

Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives

Raise the bar on technical credibility and commercial rigor across the team Identify and unlock cross-sell and expansion opportunities

Drive larger, strategic renewals and upsell motions

Partner cross-functionally and shape the orgWork closely with Product, Enablement, Rev Ops, Marketing, and CS to support AI-driven GTM changes

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