Construction Project Management Lead

Overview Lutron is seeking a Construction Project Management Lead to join our Commercial Projects & Services (CPS) Team  supporting our North American commercial project business. This role can be based within the San Francisco CA or Los Angeles CA markets. Leveraging your technical knowledge and passion for the customer, you will ensure our commercial projects are successful from inception through final programming, training, and  this role, you will ensure successful execution across a portfolio of large-scale commercial projects that include many of our current and legacy lighting control systems, window system solutions, and innovative smart-building products.

The successful candidate will demonstrate exceptional leadership, strategic thinking, and strong commercial and stakeholder management skills, with the ability to manage complex projects from solution design through commissioning and post-occupancy support. This role requires a proactive individual who can navigate technical, operational, and customer challenges, drive cross-functional collaboration, and ensure successful project outcomes while maximizing customer satisfaction, service revenue growth, and long-term client relationships.

You will have the opportunity to experience many of Lutron’s exciting commercial projects, as you attend site meetings, walk-throughs, and other site visits as needed.  You will build relationships and collaborate with other Lutron teams, such as:
Area Sales, Engineering, Customer Service, Pre-Sales, Operations. This is a customer-facing role, so you will also build relationships with our Rep Agencies, Distributors, Contractors, Architects, Engineers, Lighting Designers, and Owners.

This role includes visiting rep agencies, specifiers, customers, and job sites throughout the Western United States. Candidates must reside in either San Francisco CA or Los Angeles CA and must be able to travel regularly from the Rocky Mountains to the West Coast.

Responsibilities Develop and apply a full technical understanding of our Commercial portfolio of lighting control and window system solutions

Design and oversee customized lighting and controls solutions that align with client requirements, operational goals, and industry best practices.

Learn and apply new technology and processes to solve technical and logistical challenges

Represent Lutron at all levels of construction project meetings

Drive resolution to any problems or challenges at a customer jobsite

Lead end-to-end delivery of complex Lutron lighting control, shading, and smart building projects, ensuring successful execution from design through commissioning and handover.

Develop and manage project plans, schedules, resources, budgets, submittals, and risk mitigation strategies to achieve customer milestones and quality standards.

Serve as the primary point of contact for key accounts, building trusted relationships with owners, developers, consultants, contractors, and facility teams.

Manage commercial post-sale activities including contract negotiations, project profitability, and service agreements.

Own customer satisfaction and retention through regular business reviews, proactive issue resolution, and continuous engagement.

Drive service revenue growth by identifying upgrade, retrofit, maintenance, and expansion opportunities while maintaining a healthy sales pipeline.

Develop and deliver training, coaching, and capability-building programs for partner project managers and delivery teams.

Oversee service billing and accounts receivable processes, ensuring timely invoicing, payment collection, and account reconciliation.

Collaborate cross-functionally with Sales, Engineering, Customer Success, Field Services, and Operations to resolve risks, address…