Command Center Lead

About The Team:

The Security Team seeks an experienced Command Center Administrator/Lead with security leadership experience to successfully engage with the Command Center Team of Operators. The Command Center Team actively oversees and protects all persons and things at Oracle Park, with its primary focus on our most important assets - our business, employees, and our customers. The successful candidate will be an organized thinker, with a solid foundation and demonstrable history in security principles, procedures, and innovation--with the capacity to engage in security processes, procedures, and follow-up.

The Command Center Administrator/lead will oversee security responsibilities for both baseball and non-baseball events. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About the Role:

The San Francisco Giants are looking for a Command Center Administrator/Lead, where you will have the unique opportunity to oversee execution of security policies, procedures, and follow-up. You’ll work closely with the Giants Guest Services, Grounds Crew, Ballpark Operations and Giants Enterprises departments that tie into the safety and security of Oracle Park. You will be expected to work closely with Security leadership to ensure that protocols are being followed, provide feedback and on-the-spot coaching.

The ideal candidate will have a strong ability to listen, coach, diffuse conflict, great verbal, and written communication skills. This role reports to the Security Manager and requires the ability to work autonomously. This position will be in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco.

You’re Excited About This Opportunity Because…

You will provide on-the-spot coaching and correction to Giants Command Center Operators to improve the execution of security policies and procedures.

You are passionate about executing safety and security protocols for Oracle Park.

You will support security leadership to ensure the resiliency of the Giants' security for non baseball events and the 24-hour Command Center.

You will have the ability to coach and develop Giants Command Center Operators on all security command center protocols and procedures.

You will have a unique ability to earn trust and work cross-functionally within the SF Giants organization.

You will empower the command center team to foster close and continuous collaboration with front office staff, vendors, and other day-game departments.

You will facilitate the flow of critical information to security leadership.

You will operate with autonomy, using sound judgment based upon organizational values, culture, and norms.

You will identify, use, and implement security technology solutions to address footprint and ballpark risks.

You will assist the Security Manager in supervising and overseeing security and vendor activities.

You will uphold confidentiality and report any breach of this duty to the Security Manager and the Vice President of Security.

We’re Excited About You Because…

You are an authentic, inspiring, and positive team member.

You have a bias towards action and have an inner drive and commitment to excel in the pursuit of security objectives.

You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen.

Qualifications:

• 5+ years’ experience successfully leading and operating a security team

• Able to deliver fact-based insights from technology, data, and incidents

• Great at driving and maintaining relationships with external and internal partners

• Outstanding communication skills, including the ability to coach employees

• Direct experience supervising high energy work forces in a sports environment

• Demonstrated knowledge of business continuity and crisis management principles

• Extensive experience with access control, CCTV, dispatching, and incident…