Lead Monitor

The Lead Shelter Monitor is responsible for overseeing the daily operations of the shelter’s assigned shift, ensuring the safety, security, and well-being of shelter guests.

The position provides operational leadership, coordinates staff assignments and schedules, maintains shelter supplies, and supports efficient and effective service delivery within Providence Foundation of San Francisco (PFSF).

Responsibilities include providing operational direction to staff, supporting staff training, implementing established security protocols, managing guest check-ins, and preparing and submitting reports to management.

The Lead Shelter Monitor exercises sound judgment in addressing daily operational matters and ensures that shelter activities are conducted efficiently, safely, and in accordance with established organizational policies and procedures.

• Provide operational leadership and direction to shelter staff during assigned shifts, including in the absence of a Shelter Supervisor.
• Coordinate staff assignments and ensure appropriate coverage of designated areas, including the Front Desk, Roamer, Front Entrance, and Community Room.
• Monitor staff punctuality, uniform requirements, and adherence to established shelter standards.
• Ensure staff complete assigned tasks and maintain professionalism throughout their shifts.
• Monitor staff schedules and coordinate meal and rest breaks in accordance with established procedures.
• Respond to staffing issues, including coordinating coverage for call-offs and ensuring assigned posts are appropriately staffed.
• Support staff training and reinforce established operational procedures.
• Maintain a safe and supportive environment for shelter guests.

• Oversee daily shelter operations to ensure established procedures are followed.
• Manage guest check-ins and visitor protocols, ensuring required information is accurately recorded.
• Oversee food service operations, including meal preparation and distribution, proper hygiene, and food safety standards.
• Ensure assigned shelter areas are cleaned and prepared for incoming shifts.
• Maintain a clean and orderly shelter environment through regular floor and perimeter checks.
• Conduct wellness checks and emergency exit inspections to support guest safety.
• Monitor cleanliness in communal areas, including the Community Room, and coordinate sweeping, mopping, and preparation for the next shift.

• Implement and monitor established shelter security procedures, including perimeter monitoring, vehicle entry procedures, and facility security.
• Respond promptly to security incidents in accordance with established organizational procedures.
• Report security concerns and significant incidents to management as appropriate.
• Ensure shelter guests follow established rules and procedures.
• Use appropriate de-escalation techniques when addressing challenging situations, consistent with established safety procedures.
• Follow applicable workplace safety and emergency response procedures.

• Serve as a primary point of contact for shelter guests and visitors.
• Provide a welcoming, professional, and respectful environment.
• Manage guest check-ins and maintain accurate guest information and records.
• Address guest questions, concerns, and service needs in accordance with established procedures.
• Ensure guest interactions are handled with professionalism, care, and respect.

• Monitor and maintain inventory levels of shelter supplies, including cleaning products, mats, blankets, food, and other necessary materials.
• Coordinate supply orders to ensure the shelter remains adequately stocked for regular and emergency operations.
• Coordinate laundry services, including exchanges with Purple Tie, to ensure clean linens are available for guests.

• Collect, review, and submit daily and weekly reports concerning shelter operations, guest numbers, incidents, grievances, and inventory levels.
• Ensure required documentation is completed accurately and submitted with appropriate signatures.
• Maintain employee call-off and no-call/no-show records and communicate staffing concerns to management.
• Review daily reports for accuracy and completeness before submission.
• Document and communicate significant incidents and operational concerns in a timely manner.
  
  Coordinate shift activities to ensure assigned tasks are completed and shelter operations run…