Field Service Engineer

Schedule:

Monday–Friday; hours vary by customer need

Compensation:
Salary plus company equity

Travel:
Local customer sites

Install, maintain, troubleshoot, and repair rapid chill equipment at customer sites. This hands‑on role calls for strong electromechanical skills, independent problem solving, and clear communication with customers.

• Install and commission equipment; perform preventive maintenance and urgent repairs at customer sites.
• Diagnose mechanical, electrical, and control system issues; verify safe operation and document service work.
• Train customers on equipment operation and maintenance; respond promptly to technical questions.
• Maintain spare parts and tools, and complete service and expense reports accurately and on time.
• Identify design or maintenance improvements and share customer feedback with Engineering and other teams.

• Associate degree or technical certification in mechanical, electrical, mechatronics, HVACR, or a related field preferred.
• Experience in field service or automated equipment, or a strong interest in developing that experience; food processing or semiconductor equipment exposure is valuable.
• Mechanical and electrical troubleshooting skills; ability to read schematics and mechanical drawings.
• Customer communication skills, sound judgment, and ability to work independently.
• Ability to lift and move heavy equipment and work briefly on a ladder.
• Helpful experience includes vacuum or HVAC systems; PLC troubleshooting; food safety or sanitary design; welding or fabrication; and food processing, packaging, refrigeration, or commercial kitchen equipment.