Case Manager

Housing Case Manager I

Location:

MNC Evans Campus

Under the supervision of the HHPS Associate Director, the Housing Case Manager I is responsible for serving households who are at the highest risk of becoming homeless or who are experiencing homelessness. The role also ensures households who receive Housing Focused Case Management successfully connect to community resources such as legal services, mediation, public benefits, and behavioral health services from program enrollment to program exit.

Administrative, financial, and record‑keeping functions are also performed.

• Conduct initial problem‑solving conversations with each household seeking services.
• Identify creative solutions to prevent or quickly resolve homelessness.
• Develop and implement Housing Stability Plans in collaboration with the household.
• Follow up and refer non‑eligible households to an alternate Access Point for financial, housing assistance, or other resources.
• Refer and connect households needing mediation or legal services and advocacy to relevant services.
• Provide Housing Focused Case Management and make connections (resources and referrals) with other programs and organizations.
• Provide translation and interpreter services as needed.
• Complete a Housing Stability plan, including a basic household budget, for all households receiving Housing Focused Case Management services.
• Ensure households remain stably housed from program enrollment to program exit.
• Ensure households who receive Housing Focused Case Management increase their monthly income from program enrollment to program exit.
• Provide budgeting and money‑management assistance and/or connect to related services that support housing stabilization.
• Facilitate appropriate external referrals and serve as liaison to assure connections with support services that are consistent with client needs.
• Input data into required systems for reporting and prepare monthly, quarterly and annual narrative program reports.
• Maintain all confidential eligibility documentation in appropriate systems as well as in hard copy. Provide outreach, engagement and follow‑up with individuals referred to in the program to assure continuity of housing services.
• Conduct case monitoring to ensure participants remain stably housed, increase their monthly income, and are successfully connected with one or more community resources, from program enrollment to program exit.
• Provide means for the served population to provide input, using a written annual survey to gather feedback and assess the effectiveness of services and systems within the program.
• Provide monthly, quarterly and annual reports summarizing the contract activities, accomplishments and challenges encountered.
• Organize and provide relevant workshops.
• Enter required metrics into databases.
• Other duties as assigned.

• Customer Service
  :
  Provide exceptional customer service and always represent the Company in a professional manner.
• Safety
  :
  Maintain personal safety, use personal protection equipment (PPE) and follow Company policies; report all safety issues, accidents or injuries to your manager as a priority; promote the health and safety of participants and follow safety and emergency procedures.
• Effective Team Member
  :
  Interact positively with team members; facilitate positive change; partner with supervisor when necessary to address department issues or concerns.

• Education
  :
  Bachelor’s Degree in Education, Human Services, Social Work, Psychology or related field or equivalent work experience.
• Experience
  :
  Minimum 6 months experience working with clients from a low‑income or impacted background, including but not limited to clients suffering from homelessness, domestic violence, and COVID recovery. SF ERAP experience is a plus; ability to provide services to a diverse population and work independently.
• Schedule Requirement
  : 40 hours a week Monday through Friday; must be available periodically on evenings and weekends.
• Requirements
  :
  Current CA Driver’s License, current auto insurance, and a clean driving record;
  Fingerprint Clearance (DOJ/FBI).
• Languages
  :
  Bilingual English and Spanish preferred.
• Skills and Abilities
  :
  Indep…