Bilingual Community Navigator; English​/Khmer

Bilingual Community Navigator (English/Khmer)

About SEADC

Southeast Asian Development Center's (SEADC) mission is to foster a healthy, thriving, and self-sufficient Southeast Asian American community.

Founded in 1977 in San Francisco’s Tenderloin District, the Southeast Asian Development Center, formerly Vietnamese Youth Development Center (VYDC), is a nonprofit organization dedicated to lifting children, youth, and families from Cambodia, Laos, and Vietnam out of poverty. Our services are structured around providing low income and vulnerable Southeast Asian Americans with basic needs and skills critical to building successful futures.

We provide jobs, academic support, language service, health, and wellness, promote cultural resiliency and social guidance.

The Bilingual Community Navigator (English/Khmer) supports limited-English-speaking Cambodians with accessing basic life-needs, language support, and navigating community, government, and social services. They also provide in-person, telephone, and/or remote services, monitor client progress, communicate and follow up with referrals to providers, community resources, and supportive services. The Bilingual Community Navigator (English/Khmer) reports to the Service Navigation Program Manager.

The ideal candidate will be skilled in working with the Southeast Asian community and has a deep understanding of the Cambodian community’s experiences and needs. They will be detail-oriented and be able to manage multiple tasks in a fast-paced and changing environment. They must be flexible with varying schedules and activities during the week. Position may require traveling within city limits.

The objective is to support Southeast Asian adults and families in meeting basic needs, achieving stable housing, and gaining economic independence. Project activities include daily drop-in translation services for limited English-speaking Khmer, Lao, Thai, and Vietnamese clients to help navigate basic needs, health and life resources, and public benefits; assistance with housing applications and counseling; job placement and enrollment in vocational or accredited career programs;

weekly English language classes to improve proficiency; and support with U.S. citizenship preparation, applications and testing.

Bilingual Community Navigator (English/Khmer)

$ per hour DOE, Nonexempt;
Full time, expected hours of work 37.5 hours per week

• Medical, dental, vision, and AD&D
• Voluntary critical illness, hospital, and travel insurance
• 401k employer match
• Employee Assistance Program (EAP)
• Commuter benefits
• Paid holiday, vacation, and sick days
• Professional development stipend
• Corporate discount provider program

• Provide person-to-person, telephone, and/or remote support to help clients meet their basic needs, life goals, and access to supportive services.
• Screen and assess client social service needs, behavioral health, family concerns, and link clients to services and programs.
• Create action service plans to help clients meet their life needs.
• Help clients organize their records, make follow-up appointments, and apply for public benefits programs including Medi-Cal, SNAP (Supplemental Nutrition Assistance Program), unemployment, housing, education, and other relevant needs.
• Coordinate with SEADC staff and team members to connect and refer clients to various internal and external programs and resources.
• Advocate for and provide translation for client needs and to access community programs and resources.
• Connect and follow up with referrals to community programs, government social service programs, and other service providers in San Francisco.

• Maintain records of client attendance, files, forms and documentation, including the entry and weekly updating of client information and progress in databases.
• Attend agency meetings, team meetings, and one-on-one supervision meetings.
• Attend funder training, outreach events, and professional development training assigned by supervisor.
• Assist with organizing agency-wide events and activities.
• Other duties as assigned by supervisor.

2 years post-secondary education required*

* Relevant experience may be substituted for required education

• Verbal fluency in Khmer
• 1 year of experience working in community programs
• Experience working with low-income and marginalized individuals
• Strong knowledge of services and programs for adult and families living in San Francisco
• Proven cultural competency and sensitivity to working with individuals of diverse cultural backgrounds, especially the Khmer culture and community
• Strong interpersonal and communication skills, both one-on-one and in groups
• Self-starting, self-motivated, and able to work within a team and on multiple tasks to meet deadlines
• Demonstrate active listening, compassion, patience, reliability and professionalism
• Strong organizational skills
• Excellent leadership and time…