Case Manager II- Coronado

Position:
Case Manager II

Program:
Coronado Hotel

Location:

373 Ellis St., San Francisco

Reports To:

Deputy Director of Housing Support Services

Status:
Non-Exempt, Union

Schedule:

9am-5pm, M-F

Wage: $30.44/hour

Community Forward SF is a collection of vital programs that ensures our neighbors experiencing homelessness have effective services designed for their unique needs. Whether one needs housing, medical shelter, a safe place to recover, or calm in the face of domestic violence - we care for those most vulnerable in our community. We are not just one program. We are a network of programs designed to work together to meet every stage of need.

We focus on the hardest-to-reach, most vulnerable people:
Women, Medical Crisis, Substance Use Disorder, and Older Adults. Our programs meet the needs of people, rather than demanding that people meet the needs of our programs.

Community Forward SF is hiring a Case Manager II for our permanent supportive housing site, the Coronado Hotel. Case Managers partner alongside our residents with all needs relating to keeping housing; they provide collaborative services to support resident health, safety, and self-determination, and assist in navigating complex systems by providing information, education, and referral services.

The Coronado is an SRO community specializing in supporting residents on their personal journeys toward healing, stability, and autonomy. Residents living at the Coronado are offered supportive services including assessment, mental health support, compassionate crisis de-escalation, substance use disorder referrals, conflict resolution, mediation, benefits counseling, advocacy, employment services, and in-home support services via outside providers, such as medical counseling and access to food pantry programs.

• Establish and maintain a caseload of residents; partner collaboratively to provide services including, but not limited to, emotional support, crisis de-escalation, assessment, evaluation, self-advocacy support, rental assistance, and co-facilitation of groups.
• Meet with residents regularly to partner in developing and executing a case plan centered on their self-identified goals, individual timelines, and personal choices.
• Ensure access to resources that help stabilize residents' income through benefits advocacy, housing, medical status, and other needs, including social service systems and community partners.
• Write clear, objective, and strength-based case notes and complete required documentation in a timely manner, adhering to agency guidelines, contract requirements, and city database standards (e.g., ONE, Epic, HCC).
• Maintain resident files and associated documentation with privacy and accuracy.
• Plan, facilitate, or co-facilitate one resident support, skill-building, or community group per week.
• Assist residents in developing external support networks and community connections.
• Maintain professional boundaries and safety protocols while delivering care rooted in respect and trust.
• Ensure that residents are treated with dignity and respect at all times.
• Support our mission to promote stabilization, hope, and healing for adults experiencing homelessness in San Francisco.
• Practice self-awareness, personal boundaries, and proactive stress-management strategies to maintain personal well-being while supporting others in dynamic environments.
• Training and meeting attendance.
• Other duties as assigned.

• Bachelor's (B.A.) degree or equivalent in education and work experience.
• Previous case management experience and/or training.
• Experience working alongside individuals navigating systemic barriers, trauma, and housing instability.
• Effective communication skills, both written and oral.
• Comfort…