Lead Family Support Coordinator; Spanish​/English Bilingual

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Title:

Lead Family Support Coordinator (Spanish/English Bilingual)

Reports To: Family Support Director (or designee)

Location: San Francisco (Agency-wide)

Compensation: $72,150-$76,050 annually, DOE, plus an excellent benefits package

Classification: Exempt, full-time position, and 37.5 hrs/wk

Schedule: 9:00am-5:00pm with occasional evening and weekend events as needed

Date: 10/1/2026

• 100% employer-paid Kaiser Platinum medical, dental, vision, acupuncture, and chiropractic coverage
• 50% dependent premium contribution for eligible employee children/dependents
• 15 paid holidays, including a winter holiday break; 10 days paid sick leave; paid bereavement, jury duty, and voting leave
• Vacation accrual: 10 days / 2 weeks (Year
  1), 15 days / 3 weeks (Year
  2), 25 days / 5 weeks (Year
  6)
• 4% employer automatic contribution to 403(b) retirement plan
• Professional development support and stipends
• Additional benefits include Flexible Spending Account (FSA), Employee Assistance Program (EAP), staff appreciation, team-building activities, and a supportive workplace culture

In accordance with Family Connections’ mission and standards, the Lead Family Support Coordinator works in partnership with parents/caregivers, staff, and community agencies to build collaborative relationships and provide programs that support families as they identify and meet their owngoals and nurture the development of their children in the context of their family and culture. The position will lead the coordination of programs, with a focus on Spanish-speaking families.

Family Connections Centers (FCC) provides community-driven, multilingual education and support programs to help children and families thrive. We envision and work toward a connected, equitable community where every child and family has access to the education and resources they need to succeed. Visit fccenters.org to learn more.

• Plan and implement Family Support programs in accordance with work plans and goals, including parent workshops, community events, information & referral sessions, and caregiver support groups.
• Provide direct Family Advocacy and Case Management services.
• Work collaboratively with on-site and off-site service providers to ensure comprehensive coordination of care for participants.
• Model and facilitate healthy interactions and relationships with program participants, visitors, and community partners.
• Establish and maintain strong partnerships with local schools, libraries, contractors, and community organizations.
• Provide occasional translation for intake forms, agency announcements, and family-staff communications.

• Spearhead the planning, alignment, and quality control of support groups and family events across sites to ensure adherence to organizational goals and the mission.
• Act as the primary subject matter expert for Family Support staff on support groups, providing guidance on best practices and connecting teams with guest speakers.
• Lead coordination and staff coaching for Prenatal Workshops (e.g., Baby Steps and Baby Infant Massage).
• Perform program observations and quality checks—with a specific emphasis on Spanish-language programs—delivering actionable feedback and coaching to elevate service delivery standards.

• Train staff, volunteers, and interns in key program curricula and structures (e.g., Support Groups, Family Events, Parent Advisory Board).
• Supervise interns and volunteers, providing ongoing coaching, support, and performance evaluations to foster professional growth.
• Serve as a liaison between team…