Program Specialist

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2 days ago Requisition

Salary Range: $23.50 To $25.00 Hourly

Reports To:

Service Coordination Manager

Classifications:

Full-Time

FLSA 1 :

Non-Exempt

Pay Rate:

$23.50 - $25

40 hours/week (Evening sand Weekends as needed)

Benefits Eligible:

Department:

Family Services

Work Location:

Start Date:

Immediate Start Date Available

Good Samaritan Family Resource Center (GSFRC) is an innovative multi-service non-profit agency located in San Francisco’s Mission District. Its mission is to help immigrant families access needed services, develop self-sufficiency, and participate fully as members of the community. Our staff is a diverse and talented team willing to take different and unique approaches to help children, youth and families thrive and succeed.

Under the direction of the Service Coordination Manager, this position is responsible for assisting in the coordination and implementation of Family Services Programming. Key responsibilities include group facilitation, w orking directly with Program Facilitators on assigned programs to assist with intakes, program enrollment/registration, program preparation, attendance tracking, providing pre-post surveys/evaluations, and information and referral resources for program participants.

• Ensure communication and interventions with visitors and participants are culturally relevant, acknowledge and value families' strengths, and are responsive to the multiple aspects of the diversity of the families served
• Explain Good Samaritan classes and programs to participants, other service providers, and visitors
• Pre-screen needs of those seeking services through agency’s Intake process to provide information and referrals to internal and external programs
• Conduct Intakes through internal database (Salesforce, CMS) to new and returning Good Samaritan Participants as part of program enrollment which include assessing needs, consent forms and keeping documents confidential
• Plan and facilitate in person and/or virtual curriculum-based classes, workshops, support groups and/or other activities for families (with co-facilitator when assigned)
• Hold program preparation for assigned programs which include (calendar scheduling, preparing materials list, space set up/clean up, phone calls to confirm attendance)
• Track program enrollment and attendance of assigned programs and enter into database.
• Hold assigned program’s waitlists, contact potential program participants for enrollment process, and coordinate with program facilitator for finalizing enrollment list.
• Provide pre/post program evaluations and surveys to participants, collect evaluations/surveys when completed, and assist participants in completing them as needed.
• Work with other staff and service providers to ensure appropriate referrals and follow-up on referred participants
• Maintain and update program referral and services information
• Perform community research to identify and add new resources to our resource information guide
• Provide administrative support to staff as needed
• Meet with Service Coordination Manager weekly, attend staff, team, and committee meetings as scheduled
• Other duties as assigned

• Responsible for the strict maintenance of client confidentiality
• Ability to promote, maintain, and contribute consistently to a positive work culture and team environment
• Ability to demonstrate professionalism and respect in communication in all situations and with all stakeholders (participants, staff, parents, teachers, partners, etc.)
• Ability to be flexible and responsive to a variety of…