Case Manager II Eddy Street s

Position:
Case Manager II

Program:
Eddy Street Apartments

Location:

Tenderloin, San Francisco

Reports To:

Deputy Director of Housing Support Services

Status:
Non-Exempt, Union

Schedule:

9am-5pm, M-F

Wage: $30.44/hour

Community Forward SF is a collection of vital programs that ensures our neighbors experiencing homelessness have effective services designed for their unique needs. Whether one needs housing, medical shelter, a safe place to recover, or calm in the face of domestic violence - we care for those most vulnerable in our community. We are not just one program. We are a network of programs designed to work together to meet every stage of need.

We focus on the hardest-to-reach, most vulnerable people:
Women, Medical Crisis, Substance Use Disorder, and Older Adults. Our programs meet the needs of people, rather than demanding that people meet the needs of our programs.

Community Forward SF is hiring a Case Manager II. The Case Manager II primarily supports women living with HIV who participate in an approximately 18-month transitional housing program designed to support stability, health, and transition to permanent housing. The position also provides case management and housing stabilization support to permanent supportive housing (PSH) residents at Eddy Street Apartments.

The Case Manager partners with residents to identify strengths, needs, and self-defined goals and provides person-centered support to promote health, housing stability, safety, and self-determination. Services include case management assessment and service planning, therapeutic engagement, housing stabilization and transition support, advocacy, benefits assistance, care coordination, systems navigation, information and education, referrals, and connection to community-based resources and providers.

We are looking for an experienced Case Manager with strong behavioral health knowledge, excellent engagement and crisis de-escalation skills, and experience supporting adults with complex needs. The Case Manager builds collaborative relationships with residents, supports resident-identified goals, helps residents navigate housing, health care, behavioral health, benefits, and other systems, and recognizes when additional behavioral health, medical, crisis, or other specialized support is needed.

• Establish and maintain a primary caseload of women living with HIV participating in the transitional housing program and provide case management and housing stabilization support to PSH residents as assigned.
• Build collaborative, trauma-informed relationships with residents using therapeutic engagement strategies that support trust, autonomy, self-determination, and progress toward resident-identified goals.
• Conduct intakes and case management assessments to identify resident strengths, needs, priorities, resources, and self-identified goals, and orient new residents to their housing program, program expectations, available services, staff, and community resources.
• Meet regularly with residents to collaboratively develop, implement, and update Individual Service Plans (ISPs) based on case management assessment and centered on resident-identified goals, strengths, needs, individual timelines, and personal choices.
• Support transitional housing participants in identifying and working toward goals related to HIV and other health care, behavioral health, benefits, income, community connection, housing readiness, and transition to permanent housing.
• Support residents living with HIV in accessing and remaining engaged with HIV care and treatment by identifying and addressing barriers such as transportation, scheduling, benefits, stigma, and systems navigation and by coordinating with outside providers as appropriate.
• Support PSH residents with housing retention and stabilization, including identifying and addressing barriers that may affect successful tenancy and connecting residents with appropriate resources and services.
• Respond to crises with a calm, grounded presence; identify immediate safety concerns, use appropriate de-escalation strategies, follow established safety and crisis-response protocols, and engage supervisors, behavioral health providers, mobile crisis services, emergency services, or other appropriate resources when additional intervention is needed.
• Recognize observable changes in behavior, functioning, or well-being that may indicate increased behavioral health, substance use, medical, interpersonal violence, or other safety…