Program Associate of Community Bridges

The Program Associate of Community Bridges is responsible for direct implementation of Community Bridges through family outreach, intake, light-touch case management, family advocacy, resource navigation, documentation, and follow-up. This position plays a central role in helping families address immediate concerns, strengthen protective factors, and access community-based resources in a manner that is voluntary, family-centered, trauma-informed, strengths-based, and aligned with Safe & Sound’s Community Pathway strategy.

The Program Associate reports to the Senior Program Manager of Community Partnerships and works collaboratively with the Assistant Director of Community Partnerships, Program Associate of Community Relations, Safe Start staff, and cross-departmental colleagues to support coordinated service delivery. As part of the Community Partnerships team, this role contributes to day-to-day program implementation and may support broader outreach, training, events, and community-informed practice efforts as assigned.

• Conduct direct outreach to families referred to Community Bridges and support timely engagement.
• Complete intake and needs assessment with families to identify immediate concerns, priorities, and appropriate next steps for support.
• Provide ongoing light-touch case management and family advocacy focused on concrete needs, family stabilization, and prevention-focused support following established program practices.
• Connect families to appropriate internal and external resources, which may include food assistance, family engagement opportunities, Safe & Sound services, and other community-based supports that promote stability.
• Maintain appropriate, strengths-based, trauma-informed relationships with families, including regular follow-up and coordinated service navigation.

• Support implementation of the Community Bridges referral pathway by receiving assigned referrals, conducting outreach, documenting engagement, and coordinating next steps with supervisors and relevant staff.
• Communicate with referral partners and internal staff as needed to support clear, timely, and coordinated responses to family needs.
• Help ensure that families and partners experience Community Bridges as an accessible, supportive, and prevention-focused entry point within Safe & Sound’s broader Community Pathway.
• Coordinate with internal teams, including Safe Start, Find Help, TALK Line, and other relevant staff, to support continuity of care and non-duplicative service tracking.

• Support outreach and engagement activities that increase awareness of Community Bridges and the Community Pathway among community partners, providers, and stakeholders across San Francisco.
• Assist with planning and implementation of Community Pathway-aligned trainings and presentations, including trainings related to The Impact of Violence on Young Children, Mandated Reporting to Community Supporting, and the Strengthening Families Five Protective Factors Framework.
• Help prepare materials, coordinate logistics, track participation, and support follow-up for trainings, meetings, events, and outreach efforts as assigned.
• Participate in community meetings, partner site activities, and events as assigned to support Community Bridges and Community Partnerships activities.

• Maintain accurate and timely documentation of referrals, outreach attempts, intake activities, family contacts, service connections, follow-up, and case status in required systems.
• Support tracking of referral sources, resource connections, and service outcomes in alignment with Community Bridges accountability requirements and funder expectations.
• Assist with compiling program data, narratives, and other information for internal reports, funder updates, and program improvement activities.
• Participate in required time study, documentation, and accountability processes to support Community Bridges implementation and oversight.

• Work closely under the guidance of the Program Manager of Community Partnerships to support day-to-day implementation of Community Bridges and communicate emerging family needs, service trends, and program challenges.
• Collaborate with Community Partnerships staff and cross-departmental colleagues to support coordination across Safe Start, Community…