Client Service Manager - Urban Y

• Base Pay $72,000.00 - $75,000.00 / Year
• Job Category Manager
• Employee Type Hourly - Full Time
• Required Degree High school
• Manage Others Yes

Careers by E mpowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community.

At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be
, Belong and Become. With Truth & Courage , we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility , allowing everyone to participate according to their needs. Our approach is Dependable & Creative , as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy , treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Requirements

• Minimum 21 years old
• 2+ years of experience to include supervision, contract and budget management responsibilities and being part of a cross-disciplinary team.
• Familiarity and experience working in or with DHS, DCYF, First 5, and community based agencies
• Excellent leadership, interpersonal and verbal/written communication skills
• Ability to publicize and conduct outreach for programs
• Experience with client case management through a variety of human service systems.
• Ability to work effectively with individuals from diverse backgrounds, experiences, and perspectives
• Must be available Monday – Friday. Some weekends and evenings may also be required.
• Excellent organizational, interpersonal and communication skills required with the ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
• Ability to handle confidential information and to comply with (Health Insurance Portability and Accountability Act) HIPAA rules and guidelines.
• Excellent computer skills, including experience with MS Office applications.
• Be comfortable working on multiple online platforms
• Client Service Manager HR 10.09.2026
• Ability to multi-task and to adapt/respond quickly to changes in priorities
• Critical thinking skills with proven ability to exercise discretion and sound independent judgement
• Demonstrate professionalism, sound judgment, and the ability to build positive working relationships with clients, community partners, and colleagues
• YMCA approved CPR and First Aid Certification

• Bachelor’s Degree or equivalent professional and community experience
• Deep knowledge of, and experience and familiarity with the communities served by Urban Services

Summary

Urban Services YMCA is the social services branch of the YMCA of San Francisco. Our mission is to provide holistic and comprehensive programs that support health, wellness and self-efficacy in youth, families and communities by providing an Anti-Poverty approach. Urban Services YMCA's programs recognize and re-affirm individual’s strengths and encourage meaningful and collaborative participation in program creation and delivery.

The Client Services Manager (CSM) is responsible for supporting the ongoing development and implementation of the Family Resource Center services. The…