Case Manager II​/Problem Specialist

Job Category: Case Manager

Requisition Number: CASEM
001746

• Full-Time
• On-site

Showing 1 location

Mission Access Point

Salary: $ 31.47 per hour

Location:
Onsite 5 days a week

Catholic Charities Bayview Access Point and Mission Access Point directly support homeless families in the
City and County of San Francisco with the goal of effectively engaging, advocating, and stabilizing vulnerable
and at-risk families. The Housing Problem Solver & Outreach Worker is responsible for: triaging families that
enter the Access Points through problem-solving mediation, family reunification or relocation assistance;
limited financial assistance; or by helping to move families quickly into hous ing. This is done by conducting
housing assessments which will assist in prioritizing chronically homeless families . Also, conducting outreach
and providing referrals with the purpose of impacting greater housing retention and reducing vulnerability .
Educating the community and providers about the eligibility and services available to homeless families . The duties and responsibilities of the Housing Problem Solver & Outreach Worker position is but not limited to:

• Ensuring quality data collection and accurate documentation of multiple reports;
• Verifying families who self-report their homelessness which could require entering homeless encampments;
• Participate in related program, agency, and community meetings as assigned;
• Communicating and working well with all levels of representatives, internally within Catholic Charities
  and externally with partner organizations;
• Accompanying individuals or families to appointments as needed;
• Assessing the overall needs of the family unit to determine realistic goals ; helping families cope with
  the challenges related to unstable housing/homelessness ; substance abuse; physical and mental
  health issues; domestic violence, and sexual and human trafficking;
• Provide childcare and children’s activities at the Access Point and reception duties as needed;
• Essential achievements include but not limited to:
  • Assessments – minimum of seven per week
  • Referrals – minimum of five per week
  • Successful Problem-Solving Resolution – minimum of one per week
  • Trainings – minimum of one per week

JOB TITLE:

Housing Problem Solver Specialist

PROGRAM /
DEPT:
Bayview Access Poin t and
Mission Access Point FLSA STATUS:
Non-Exempt

REPORTS
TO:
Program Director
SUPERVISOR OR
MANAGER?:
No
NON-UNION
or UNION:
Union
UNION
CLASSIFICATI ON:
UNION

TITLE:

Case Manager II
CREATED
DATE: 09/13/2017
REVISED
DATE: 10/29/2021
REVIEWED
DATE: 10/29/2021
PROGRAM & POSITION SUMMARY
ESSENTIAL DUTIES & RESPONSIBILITIES
PL 1

Job Description Continued
Page 2 of 4

• o Community/Street Outreach:
  • Verification of family unsheltered – minimum of two per week
  • Street outreach – minimum of ten homeless individuals/families encounters per week
  • Community outreach – minimum of one per week
• o Client Surveys – minimum of five attempts per week
• o Phone Calls – answer, return and complete a minimum of ten per week
• o CARES and ONE System – enter with 100% accuracy all data into computer collection databases
• • Work hours will be scheduled anytime between 7:00 am and 7:00 pm Monday thru Friday. Also, other
  work can be scheduled outside of these hours.
• • Working at either Bayview Access Point or Mission Access Point outside of your assigned location is required.
• • Adherence to all Catholic Charities;
  Access Point, and Department of Homelessness and Supportive Housing (HSH) Policies and Procedures is demanded.
• • The utmost in staff and client confidentiality is required and expected.
• • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully, an individual must be able to perform each…