Youth Support Specialist – Safety, De-escalation & Case Management

• Location 1601 Lane Street,San Francisco, CA, 94124,United States
• Base Pay $25.00 - $27.00 / Hour
• Job Category Youth Support Specialist
• Employee Type Hourly - Part Time
• Required Degree High school
• Manage Others No

Careers by E mpowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global mo vement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community.

At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to b uilding strong communities where you can Be , Belong and Become. With Truth & Courage , we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility , allowing everyone to participate according to their needs.

Our approach is Dependable & Creative , as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy , treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

• Strong understanding of trauma-informed care, restorative justice practices, and adolescent development, particularly for youth in alternative education settings.
• Excellent interpersonal and communication skills, with the ability to build rapport with youth, families, and colleagues from diverse backgrounds.
• Ability to pass a background check, including criminal history and employment verification, as required for positions working with minors.
• TB Test clearance within last 2 years.
• Current CPR/First Aid certification, or willingness to obtain within 30 days of hire.
• Reliable means of transportation to travel between program locations and community-based meetings as needed .

• Bilingual or multilingual skills, particularly in languages commonly spoken by program participants and families, are strongly preferred.
• Bachelor's degree in social work, counseling, education, or a related field.

Under the supervision of the CARE Director, the Youth Support Specialist (YSS) provides youth support services, including de-escalation, case management, crisis intervention, and family outreach for middle and high school students. The YSS manages a caseload of up to 15 middle and high school students, while also providing drop-in support and crisis intervention services as needed . The role also facilitates youth groups, maintains required documentation, collaborates with school staff and community partners, and supports student-focused events and summer programming.

This position is scheduled Monday through Friday during school and program hours, generally between 8:30 a.m. and 2:30 p.m. Hours may vary based on the SFUSD calendar and program needs and may occasionally include evenings or weekends. The position is not scheduled during SFUSD holiday breaks, including Thanksgiving, winter, and spring recesses, though additional work opportunities may be available through other YMCA program s.

• Serve as the primary responder for behavioral incidents, using de-escalation and crisis intervention techniques to safely reduce conflict and restore calm.
• Mediate disputes between students, and between students and staff, using restorative…