Sr. Software Engineer, Field Diagnostics Engineering

Sr. Software Engineer, Field Diagnostics Engineering

San Francisco Bay Area, California, United States Support and Service

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.

Join Apple and help us leave the world better than we found it. We are seeking a highly motivated Diagnostics Engineer to design and develop next-generation diagnostic tools for Apple Devices, enhancing customer experiences and enabling seamless troubleshooting and repair solutions. This role involves developing cutting‑edge diagnostics that integrate with OS releases, ensuring hardware and software work together flawlessly. If you're passionate about hardware‑software integration, problem‑solving, and creating impactful tools, we’d love to hear from you.

Description

As a Senior Software Engineer on the Field Diagnostics Engineering team, you will design and develop next generation of diagnostic solutions that improve Apple’s field repair capabilities across a wide range of hardware products. Your work will play a meaningful role in improving device reliability, streamlining troubleshooting, and crafting the customer repair experience. In this role, you will be responsible for implementing new diagnostic features and maintaining diagnostic systems that support macOS, iOS, and watch

OS. You will work on software design, development, testing, and system integration, ensuring seamless functionality across Apple’s hardware ecosystem. Your contributions will drive the evolution of diagnostics by improving accuracy, efficiency, and scalability. You will collaborate closely with hardware, firmware, and software teams to define diagnostic requirements, align engineering efforts, and ensure deep integration with evolving system architectures. You may also lead architectural design of diagnostics frameworks, drive alignment across multiple teams, and mentor other engineers.

You’ll be encouraged to identify strategic diagnostic opportunities that withstand technological advancements, system architecture changes, and evolving product needs. The ideal candidate has a strong background in software and application development, hands‑on experience with hardware‑software integration, and a strategic mindset for long‑term diagnostic innovation. Your work will directly influence the future of device‑based diagnostics and Apple’s global repair ecosystem.

Minimum Qualifications

• 12+ years experience designing, implementing, testing, shipping, and/or supporting software

• Proficiency in object‑oriented design and programming principles.

• Experience building desktop or mobile software applications and systems.

• Proven ability to collaborate effectively with cross‑functional teams to define requirements and assess engineering impacts.

• Hands‑on experience with Objective‑C, Swift, or other C‑based languages and scripting languages like Lua, Python or equivalent

• Proven ability to drive technical innovation and contribute to long‑term engineering solutions.

• Strong critical thinking and problem‑solving skills, with a solution‑oriented mindset.

• M.S. degree in Computer Science, Computer Engineering, or related fields of study with 8 years of experience in the industry.

Preferred Qualifications

• Experience with diagnostics, repair operations, or manufacturing test workflows

• Familiarity with kernel‑level or firmware development is a plus

• Experience working with Apple system architectures, drivers, or device firmware

• Ability to dive deep into technical details and understand the nuances of Apple products and systems

• Exposure to server‑side technologies and backend systems

• Experience with large‑scale systems design, hardware diagnostics, and performance tuning

•…