Principal Software Engineer, Servicing

Who is Recruiting from Scratch

Recruiting from Scratch is a specialized talent firm dedicated to helping companies build exceptional teams. We partner closely with our clients to deeply understand their needs, then connect them with top‑tier candidates who are not only highly skilled but also the right fit for the company’s culture and vision. Our mission is simple: place the best people in the right roles to drive long‑term success for both clients and candidates.

Principal Software Engineer – Servicing

Location:

Remote (U.S.) or Hybrid in major U.S. hubs
Company Stage of Funding:
Public company
Office Type:
Remote / Hybrid
Salary: $186,100—$257,500

Company Description

We’re representing a publicly traded fintech company building technology that transforms how lending and loan servicing work hin its Servicing organization, the team is focused on delivering an exceptional borrower experience across the full lifecycle of a loan—combining self‑service, AI‑driven automation, and human support into a single, intelligent system. At the center of this effort is Agent

Experience:

a platform designed to empower every “agent” in the system, from LLMs to live support representatives, with the tools, context, and workflows they need to deliver efficient, accurate, and outcome‑oriented support. This is a highly cross‑functional environment where software engineering, machine learning, data, product, and design come together to build next‑generation servicing infrastructure.

What You Will Do

As a Principal Software Engineer, you will operate as a senior technical leader responsible for shaping the architecture and long‑term direction of the Agent Experience and Servicing ecosystem. Reporting to a Senior Engineering Manager, you will work closely with Agent Tooling and LLM‑focused engineering teams, while partnering across Product, Design, Machine Learning, Data Engineering, and broader Servicing teams.

• Define and drive the long‑term technical roadmap for a cross‑functional Salesforce and Agent Tooling engineering team.

• Lead architectural evolution across the Servicing platform, including Salesforce, LLM‑powered systems, and internal product tooling.

• Design scalable, pragmatic integrations that bridge complex technical requirements with real business needs.

• Identify, prioritize, and independently drive high‑impact initiatives that lay the foundation for a world‑class Servicing system.

• Prototype, evaluate, and influence adoption of new Salesforce features, frameworks, and integration patterns.

• Partner with product leadership to shape Servicing strategy and deliver measurable business outcomes.

• Set a high technical bar through strong system design, thoughtful tradeoffs, and engineering best practices.

• Mentor and develop engineers across both Salesforce‑focused and product software engineering domains.

Ideal Background

The ideal candidate is a senior technical leader who thrives in complex, cross‑platform environments and enjoys building systems that blend enterprise tooling, modern software architecture, and AI‑driven workflows.

• Significant experience as a senior or principal‑level software engineer in complex product environments.

• Strong background designing and evolving large‑scale systems and platform architectures.

• Experience working across Salesforce ecosystems and custom product tooling.

• Proven ability to operate autonomously, driving large initiatives from concept through execution.

• Comfort collaborating across engineering, product, design, data, and ML teams.

• Strong communication skills with the ability to influence technical and non-technical stakeholders.

• Passion for building systems that improve operational efficiency and end‑user experience.

Preferred

• Experience integrating Salesforce with modern backend systems and AI‑driven workflows.

• Exposure to LLM‑powered products or intelligent agent systems.

• Background in fintech, servicing, support platforms, or highly regulated domains.

• Experience mentoring senior engineers and shaping engineering culture at scale.

Compensation and Benefits

• Compensation:
Competitive salary based on experience; full range shared during the interview process.

• Equity:
Equity participation included as part of total compensation (where applicable).

• Benefits:
Comprehensive medical, dental, and vision coverage.

• Work Model:
Remote‑friendly with optional hybrid collaboration in select U.S. hubs.

• Growth:
Opportunity to influence core systems at scale within a publicly traded, mission‑driven company.

Equal Opportunity

The company is committed to building an inclusive and diverse workforce. All employment decisions are based on business needs and individual qualifications, without regard to any protected characteristic. Discrimination and harassment of any kind are not tolerated.

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