Technical Customer Success Engineer

Technical Customer Success Engineer

We're looking for a Technical Customer Success Engineer who will build and manage relationships with engineering leaders and their teams post-sale. Our product is technical, so a deep understanding of computer science and agentic workflows is a core requirement of the role so you can communicate fluently with our customers.

You'll lead enterprise-wide implementations of Macroscope by helping the customer come onboard and ensure their configurations will set them up for success with the product. You'll teach them how to use Macroscope and help them find value immediately.

The insights you gather from our customers will shape the future of our product. You'll receive feedback, build a feature, and have it land in production the same day. As part of our small team, you'll work directly with the founders, engineers, and sales team to make strategic decisions that will define the trajectory of our product and company.

You'll be the first line of defense when users run into issues. Your intimate understanding of Macroscope and Computer Science will help you quickly and accurately reply to a variety of customer questions. You'll have the full support of our engineering team & can route issues to the team for investigation.

This is a hands-on role for someone who is driven by creating great customer experiences, has an eye for detail and making improvements, and feels excited by the ever-changing software development landscape.

Education & Technical Foundation

• Bachelor's degree in Computer Science, Software Engineering, or a related field
• Strong understanding of software development life cycles, version control (especially Git), and modern development workflows

Core Technical Knowledge

• Deep familiarity with Git Hub (pull requests, branching strategies, CI/CD pipelines, Git Hub Apps) — Macroscope requires Git Hub Cloud and operates by analyzing PRs, commits, and code changes through its Git Hub integration
• Experience using agentic coding tools and their associated workflows
• Working knowledge of how codebases are structured and how code review processes work, including concepts like abstract syntax trees (ASTs) and static analysis
• Familiarity with project management and issue-tracking tools like Linear and Jira
• Deep understanding of how LLMs work at a conceptual level, including prompt engineering and AI-assisted code analysis

Customer-Facing & Domain Expertise

• Ability to speak credibly with both engineers and engineering leaders about topics like developer productivity, code quality, bug detection, and engineering allocation
• Experience onboarding technical products at companies ranging from small startups to large enterprises with hundreds of engineers
• Understanding of common engineering pain points
• Understanding of the competitive landscape of AI-powered code review tools (e.g., Code Rabbit, Cursor Bug Bot, Graphite Diamond, Greptile)

Professional Skills

• 3+ years in a customer success, solutions engineering, or technical account management role at a developer tools or SaaS company
• Track record of managing enterprise accounts and driving adoption and expansion
• Strong communication skills — ability to translate complex technical concepts for non-technical stakeholders (product leaders, CTOs, CEOs) while also going deep with senior engineers

Preferred / Bonus qualifications:

• Prior professional software engineering experience (even a few years), so the candidate has first-hand empathy for the developer workflow
• Experience at an early-stage startup — Macroscope is a Series A company and the CSM will need to be adaptable and wear many hats
• Understanding of data security and compliance concerns relevant to giving a third-party tool access to source code — Macroscope…