Senior Design Engineer

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and Pager Duty. Front has received numerous accolades, including a Certified Great Place to Work in 2026,Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area ,Inc.

Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

AI is transforming customer service at a pace the industry hasn’t seen before. Front is at the leading edge of that shift, with more than 9,000 companies worldwide, including Culture Amp, Hootsuite, and Y Combinator, already running their support operations on it.

Your role

As Front’s first Design Engineer, you’ll be a hands-on senior IC with high leverage across Product, Design, and Engineering. You’ll combine strong frontend engineering judgment, excellent UI craft, and deep design-systems expertise to personally design, build, and ship improvements across our mature product and codebase.

Your role will center on three areas:
1. Optimize our design system for humans and agents

Lead the design system’s future architecture across design, documentation, and production code by defining its source-of-truth model, contribution workflows, and the tools that best support them (current tools include Figma and Storybook).Build, refactor, and maintain a living system of reusable, accessible, well-documented components and guidance that both people and AI agents can reliably discover, use, and contribute to.

Build automations and guardrails that keep design, documentation, and code aligned, surface drift, and reduce manual maintenance.

Use AI tools thoughtfully to accelerate implementation, migration, and system maintenance while applying strong judgment to the output.
2. Raise Front’s product UI barWork hands-on across design and frontend code to improve interaction patterns, micro-animations, component states, accessibility, consistency, polish, and delightful finishing details across the product.

Personally design and implement reusable components and reference patterns that make high-quality UI easier to ship.

Partner cross-functionally with Product and Design to align on the best UI solutions that serve user needs.
3. Enable and educate designers and engineers

Establish clear conventions, contribution paths, and practical guidance that build shared fluency in design systems and UI implementation.

Teach and support teams through documentation, pairing, reviews, workshops, and shared best practices so designers and engineers can contribute with greater autonomy and confidence.

Make the right path easier through better defaults, tooling, and guardrails rather than becoming a bottleneck or relying on centralized approval.

What skills & experience do you need?6+ years of experience designing and building production frontend experiences, ideally in B2B SaaS, enterprise software, developer tools, or similarly mature product environments.

Strong frontend engineering skills with modern web technologies and component-based architecture. You do not need to have used Front’s exact stack, but you should be able to ramp…