Senior Software Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign is seeking a Senior Software Engineer to design, automate, and operate reliable cloud and network infrastructure across Microsoft Azure and Google Cloud Platform. This role focuses on the platforms that connect services, manage traffic, and support secure, repeatable delivery across AKS and GKE environments. The successful candidate will work with minimal guidance across multiple components and projects. They will design extensible solutions, improve deployment and operational practices, troubleshoot complex distributed-system issues, and partner with application and infrastructure teams to deliver measurable improvements in reliability, security, and engineering efficiency.

This role is hands-on and requires strong ownership from design through deployment, validation, operations, and continuous improvement.

This position is an individual contributor role reporting to the Director, Software Engineering.

Responsibility Design, build, and operate production-grade infrastructure across Azure, including AKS, and Google Cloud, including GKEDevelop reusable Terraform modules and patterns for secure, modular, and maintainable multi-cloud infrastructure

Manage infrastructure state, environment configuration, dependencies, and lifecycle changes using Infrastructure as Code Identify and resolve technical bottlenecks that affect major engineering initiatives

Design and operate Kubernetes platforms, including cluster networking, ingress, egress, routing, and policy enforcement

Implement and optimize Istio control-plane and Envoy data-plane capabilities across distributed clusters

Configure service-mesh traffic management, including routing, retries, circuit breaking, canary releases, blue/green deployments, and failure isolation

Apply mutual TLS, authorization policies, and zero-trust principles to protect service-to-service communication

Build reusable Helm charts, shared charts, and deployment patterns that enable consistent application delivery across engineering teams

Design and maintain declarative Git Ops workflows using Argo CDBuild and improve Azure Dev Ops pipelines for infrastructure provisioning, validation, deployment, and application lifecycle management

Establish automated checks for configuration safety, policy compliance, test coverage, and deployment readiness

Improve release processes by making changes observable, repeatable, and recoverable

Define and maintain service-level indicators, service-level objectives, health metrics, dashboards, alerts, and operational runbooks for owned platforms

Use metrics, logs, traces, and system evidence to diagnose complex distributed-system and networking issues

Participate in the on-call rotation and confidently investigate alerts and incidents using documented procedures

Lead or contribute to root-cause analyses and post-incident reviews, including corrective actions that address systemic causes

Improve platform reliability through capacity planning, failure testing, rollback design, and operational automation

Author, review, and approve technical designs for multiple…