Software Engineer, Backend Developer, Full Stack Developer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500™ work smarter, faster, and better.

We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.

Join us to put AI to work for people.

We are the AI Experience Framework (AIUX) team that builds the platform that powers Service Now's AI-first user interfaces. Using modern Lit-based web components, AIUX builds modular, reusable conversational experiences that serve as the technical foundation for conversation-first applications like Employee Slate. This role owns full-stack architectural decisions in a modern JavaScript/component-driven environment, working across AI integration, performance scale, and multi-team coordination — spanning our SSR runtime (server-rendered Lit components, versioned request routing, isolated execution pools) and the Service Now Glide platform layer it integrates with.

• Work with product owners to understand detailed requirements and drive the full development lifecycle
• Build software that is simple to use, allowing customers to extend and customize functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while enhancing the existing product suite
• Apply advanced knowledge of data structures, algorithms, OO design, design patterns, and performance/scale considerations
• Raise the engineering bar through architecture reviews, code reviews, mentoring, and technical direction

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Completed a Master's degree in Computer Science, Computer Engineering, or similar field
• 3years of professional software engineering experience with deep expertise in JavaScript and substantial experience in Java or a similar OO language (C++, C#, Go)
• Passion for JavaScript and the Web asa platform, reusability, andcomponentization
• Strongand demonstrated experience with modern UI frameworks:
  Angular, React, Vue, or Lit
• Strong and demonstrated knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Strong and demonstrated knowledge and experience with relational databases: development, troubleshooting, and performance optimization
• Strong and demonstrated experience in server-side rendering and hydration, including the failure modes specific to isomorphic rendering (markup mismatches, browser-API leakage into server code)
• Strong and demonstratedsystems-level Node.js experience: process/worker isolation (V8 isolates or equivalent sandboxing), HTTP/1.1 and HTTP/2 semantics, reverse proxying, and designing for concurrent versioned rollouts
• Comfortable working across a JVM/Maven backend (Java, Service Now Glide platform conventions) in addition to a Node/Type Script SSR stack
• Demonstrated experience as a senior individual contributor responsible for code quality, and mentoring
• Exposure to multiple technology stacks:
  Cloud Dev, Platforms, Web Dev, Frameworks, service-oriented architecture

• Experience with build systems…