Membership & Wellness Associate – Embarcadero Y

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positivelyimpactindividuals and communities. As a global movement and the nation’s leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community.

At the Y, you can uncover your passion and build a lifelong career addressing some of the nation’s most pressing social issues.

At the YMCA of Greater San Francisco , we are committed todemonstratingvalues that aim to building strong communities where you can
Be
,
Belong
and
Become.With
Truth & Courage
, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with
Authenticity & Accessibility
, allowing everyone toparticipateaccordingtotheir needs. Our approach is
Dependable& Creative
, as we respond to community needs through strong partnerships.

Above all, weembody
Dignity & Empathy
,treating everyone with respect and compassion, andrecognizingthe inherent dignity in all individuals.

The Membership and Wellness Associatecreatesa welcoming and engaging experience for YMCA members, from their first contact through continued participation. This role involves applying YMCA engagement practices, such as welcoming, connecting, supporting, and inviting members and guests. The associate helps connect members to resources, programs, and wellness offerings at the branch. With a general knowledge of the facility, its programs, and activities, this position providesaccurateinformation and services to members.

The role also ensures a clean, safe, and efficient environment, contributing to the YMCA’s commitment to deliveringa positive workout experience for all members.

• Greet members and guests warmly, addressing their needs promptly and professionally.
• Engage with members on the wellness floor and in the gymnasium to promote safety and foster a sense of belonging.
• Conduct Cause-Driven Tours for prospective members, highlighting the YMCA’s benefits and community impact.
• Encourage members to explore YMCA offerings, such as programs and services, to promote engagement and retention.
• Communicate YMCA resources, schedules, and offerings, providing members with the tools to maximize their experience.
• Model Cause-Driven Communication bydemonstratingnurturing, genuine, determined, hopeful, and welcoming behaviors.

• Provide orientations for youth members (ages 10-17) and adults, ensuring proper use of fitness equipment and understanding of safety guidelines.
• Support group exercise classes by setting up and breaking down equipment as needed.
• Schedule members for reservable wellness services such as orientations or group exercise classes.
• Assist with facility cleaning during downtime to ensure a welcoming environment.
• Maintain a clean, safe, and accessible wellness floor by monitoring fitness equipment, upholding safety standards, and ensuring cleanliness.

• Assist with inquiries, account management, and program registrations.
• Answer phone calls, respond to voicemails, and reply to emails professionally and in a timely manner.
• Become proficient in YMCA systems, such as Traction Rec and Upace, to manage member data effectively.

• Manage transactions, including membership sales, financialassistancerequests, holds, cancellations, refunds, and reactivations, following YMCA policies.
• Collect membership and program payments, ensuringaccuratefinancial transactions.

• Ensure members adhere to safety guidelines and proper use of fitness equipment during orientations.
• Uphold YMCA safety standards and cleanliness protocols to provide a secure environment for all members.

• High school diploma or equivalent is required.
• 6+ months of experience in a customer service role.
• Basic knowledge of health, nutrition, and/or fitness.
• Proficiency in…