RV Parts Counterperson

Airstream Los Angeles is seeking an RV Parts Counterperson eager to work in a growing industry with some of America's most iconic trailers.

Education

High school diploma or equivalent.

Qualifications

• Experience with CDK software
• Ability to read and understand instructions and information
• Professional appearance
• Excellent communication skills
• Ability to meet company standards for production and quality

Physical Requirements

• Indoor work in air-conditioned environments
• Sitting, standing, walking, bending, twisting, and stooping regularly
• Kneeling and squatting regularly
• Occasional lifting of 25-50 lbs
• Reaching overhead regularly
• Climbing stairs
• Repetitive hand and finger movements
• Grasping, pushing, and pulling regularly

Expectations

• Ensure customer satisfaction
• Ask questions and listen to determine requirements
• Attend meetings and maintain follow-up systems
• Set and review personal performance goals
• Stay updated on industry terminology and technology
• Comply with legal and work policies
• Participate in performance management and foster positive morale
• Uphold confidentiality policies
• Work evenings, weekends, and holidays as needed

Job-Specific Responsibilities

• Promptly take and fill orders for service technicians
• Verify parts requirements with technicians
• Suggest parts and accessories as needed
• Provide cost information for parts
• Maintain inventory and parts catalog
• Update on back-ordered or special order parts
• Follow supervisor directions politely and professionally
• Deliver exceptional customer service
• Gain knowledge of parts history and inventory
• Collaborate with the parts manager to meet sales and profitability goals
• Handle multiple customers efficiently
• Maintain customer mailing lists
• Assist customers in selecting parts and accessories, promoting specials and new merchandise
• Handle telephone transactions courteously
• Address customer complaints empathetically
• Ensure accurate cash register transactions
• Verify and record merchandise upon receipt
• Maintain attractive and stocked merchandise displays
• Familiarize with necessary computer systems
• Conduct periodic physical inventories