Slot Technical Supervisor

Full Time Soboba Casino, San Jacinto, CA, US

2 days ago Requisition

Summary

The Slot Technical Supervisor accounts for the performance, personnel, and coordination of Slot Department repair and maintenance, and related project and administrative functions during his/her shift; collaborates with the Slot Shift Managers to ensure maximum guest service is provided to our guests at all times; and reports unusual problems or situations to the Slot Technical Assistant Manager and/or Slot Technical Manager.

Duties/Responsibilities

• Directly Supervise up to 25 team members.
• Effectively schedule, manage breaks and approve time off in accordance with department policies while ensuring maximum team production.
• Effectively communicate with all team members.
• Expected to provide leadership and guidance for all Slot Technical team members.
• Routinely provide training and instruct Slot Technicians on safety protocols and procedures.
• Expected to learn new gaming platforms/products and assisting others in the learning process.
• Instruct technicians on policies and procedures, and ensure all Slot Technicians fully comply with policies and procedures implemented by the Slot Department and Soboba Casino Resort.
• Coordinate with and assist Slot Supervisors and Slot Shift Managers.
• Organize and prioritize work, meet deadlines, work with minimal supervision.
• Act as a department champion, promoting the department’s/company services and functions to other team members, departments, vendors, applicants and others who visit the department/property.
• As directed by the Slot Technical Assistant Manager, responsible for administration and maintenance of all gaming machines, kiosks, systems and sub-systems.
• Hiring, training, planning, assigning, and directing work; appraising and managing performance; rewarding, terminating, addressing complaints and solving problems.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Provide team member evaluations and progressive management when appropriate.
• Assist Parts & Inventory Supervisor with inventory control and warehouse maintenance.
• Expected to stay informed of the Casino Management System (CMS) processes and procedures and provide training to team members as appropriate.
• Accurately administer CMS updates, type IDs, software updates, reports, and use modules of the system appropriately.
• Work with the Slot Technical Clerk to ensure gaming device files are kept up to date.
• Must have the ability to effectively manage slot projects to ensure accuracy and efficiently.
• Basic understanding of networking and network protocols to effectively manage troubleshooting on the casino floor.
• Ensure all progressive liabilities are accurately documented prior to any project requiring either a transfer or a retire of liability.
• Keep accurate progressive read logs to ensure compliance with daily progressive meter readings.
• Under the direction and assistance of Slot Technical Management team the Slot Technical Supervisor will create all slot project paperwork/packages and ensure accuracy and timely submission to all required personnel.
• Assist the Regulatory & Compliance team with any Slot software related issues or concerns.
• Perform special projects and other responsibilities, tasks, or duties as requested.
• At all times, team members are expected to exemplify the values of Commitment, Humility, Integrity, Respect and Passion.
• Perform duties at all SCR Satellite locations.
• Transport Slot Team Members to and from SCR Satellite locations in a SCR-owned vehicle.

Education / Qualifications

• Must be at least 21 years of age.
• High School diploma or equivalent, required.
• Minimum two (2) years Slot Technical or equivalent technical expertise.
• Associates (AA/AS) or Bachelor’s Degree…