Area Customer Service Coordinator

Area Customer Service Coordinator

San Jose, CA (Onsite) 3 Months (Temp to Hire)

We are seeking a customer-focused, adaptable, and dependable Multi-Site Office Services Associate to support various customer locations across the Peninsula, South Bay, and East Bay areas of California. This role provides a variety of office support services, including mailroom operations, shipping and receiving, copy and production services, reception, hospitality, and conference room setup. The ideal candidate will be comfortable working independently or as part of a team, adapting to different customer environments, and traveling between assigned locations based on daily business needs.

This is a temporary position with the potential to become a permanent opportunity based on performance and business requirements.

• Provide office services and administrative support across multiple customer locations.
• Handle incoming and outgoing mail, packages, shipping, receiving, and mail distribution.
• Operate copiers, printers, scanners, and other office equipment to support copy and production center operations.
• Perform reception duties, including greeting visitors, answering phone calls, and directing inquiries appropriately.
• Assist with hospitality services, including preparing meeting spaces and coordinating conference room setups.
• Maintain organized work spaces, supply areas, mailrooms, and copy centers.
• Adapt to different customer environments, including law firms, corporate offices, retail offices, and warehouse facilities.
• Work independently at single-person sites or collaborate effectively with other team members at larger locations.
• Respond to customer requests, resolve routine service issues, and coordinate problem resolution when necessary.
• Follow established procedures, service standards, and customer-specific instructions.
• Take initiative, ask questions, maintain training notes, and learn new processes quickly.
• Remain flexible to changes in daily assignments, including reporting to alternate locations before the start of a shift.
• Use Microsoft Office applications, computer systems, network folders, and file management tools to complete assigned tasks.
• Accurately prepare and submit monthly expense reports in a timely manner, following required coding procedures.
• Maintain productivity, accuracy, and quality while completing repetitive tasks and managing competing priorities.
• Provide reliable support during changing schedules and business needs, including occasional early mornings, evenings, or weekends.

• High school diploma or equivalent.
• At least 12 months of relevant work experience in customer service, office services, mailroom operations, reception, hospitality, or administrative support.
• Strong customer service, communication, and interpersonal skills.
• Intermediate computer skills, including proficiency with Microsoft Office applications and file management.
• Ability to follow written and verbal instructions and translate customer requests into appropriate actions.
• Strong organizational skills, attention to detail, and basic mathematical skills.
• Ability to troubleshoot routine problems, exercise sound judgment, and take appropriate action.
• Ability to work independently with minimal supervision and collaborate effectively within a team.
• Flexibility to work at multiple customer locations across the Peninsula, South Bay, and East Bay, including accounts located approximately 40–50 miles apart.
• Ability to adapt to changing assignments, customer environments, priorities, and schedules.
• Ability to stand, walk, bend, reach, and perform physical tasks for extended periods.
• Ability to lift and move items weighing up to 50 pounds without assistance.

• Post-secondary…