Automotive Technical Advisor​/Mechanic

Automotive Technical Advisor/Mechanic

Join the team at MSX International, a trusted partner for leading vehicle manufacturers and mobility organizations worldwide for more than 30 years.

MSX helps clients transform their businesses and manage operations in Sales Performance;
Repair Optimization and Compliance;
Parts and Accessories Sales Performance; and Consumer Engagement. With global teams, industry expertise, and technology, we design and deliver sustainable, innovative solutions and services that optimize operations and captivate customers.

If you have automotive technician experience and want to troubleshoot tough vehicle cases, this role involves local travel to dealerships, supporting technicians, and ensuring first‑time repair quality.

• ASE certified (current or past) technician.
• Enjoy solving complex vehicle issues.
• Known as "the person who can fix anything automotive related."
• Seeking better work‑life balance with no weekend work.

• Assess and resolve technical escalations.
• Provide online and in‑dealership technical assistance.
• Lead discussions and act as subject‑matter expert.
• Manage recall requirements and ensure Required Service Updates (RSU) are completed, reducing buybacks.
• Serve as quality feedback liaison.
• Consult dealers on repair order documentation, service agreements, and inspections.
• Improve customer experience and increase "fixed first visit" cases.
• Analyze and suggest repair‑shop process improvements and proactive business planning focused on customer experience.

• Full‑time position with benefits effective the first of the month following 30 days of employment.
• Hybrid work environment: 3 days field work with local travel and 2 days work‑from‑home per week on average, little to no weekend work.
• Monthly paid car allowance.
• Paid standard US holidays and paid vacation time.
• Benefits:
  Health, Rx, Dental, Vision Insurance; 401(k) Savings Plan;
  Health Savings Account;
  Disability Insurance plans; employee discounts.

• Minimum 2–4 years automotive experience; current ASE certification preferred.
• Field‑related management experience preferred.
• Must have dealership experience.
• Ideal experience:
  Assistant Manager, Shop Foreman.
• Highly motivated, adaptive, autonomous, and results‑oriented.
• Ability to travel locally to dealerships within a designated area.
• Proficient in Microsoft Excel, MS Word, and PowerPoint; ability to create dashboards and report templates.
• Strong communication of technical information to all levels.
• Self‑directed and able to manage a progressive workload in a fast‑paced environment.

Wage range: $80 k – $100 k based on experience, skill set, and other factors.

MSX International is an Equal Employment Opportunity Employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, age, or any other protected characteristic.

Referrals increase your chances of interviewing at MSX International by 2x.

Seniority Level: Entry level.

Employment Type:

Full‑time.

Job Function:
Management and Manufacturing.

Industry: Automotive.